Cyara Tester

Key Responsibilities: - Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels. - Execute functional, regression, and performance testing on contact center applications. - Validate end-to-end customer journeys across multiple channels. - Identify and report defects, track issues, and verify fixes. - Work closely with developers, business analysts, and CX teams to ensure system quality. - Support test automation, CI/CD integration, and workflow optimization. - Participate in requirement analysis and design discussions for new customer experience implementations. Required Skills & Experience: - 2–5 years of experience in contact center testing / CX testing. - Hands-on experience with Cyara platform (Test Studio, Test Automation, CX monitoring). - Understanding of IVR systems, SIP, CTI, and telephony protocols. - Experience with automation testing tools and API testing is a plus. - Knowledge of customer experience processes, CRM systems, and omni-channel platforms. - Familiarity with defect management tools (Jira, Quality Center, etc.). - Strong analytical and problem-solving skills.