Cyara Tester

Key Responsibilities:

• Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels.
• Execute functional, regression, and performance testing on contact center applications.
• Validate end-to-end customer journeys across multiple channels.
• Identify and report defects, track issues, and verify fixes.
• Work closely with developers, business analysts, and CX teams to ensure system quality.
• Support test automation, CI/CD integration, and workflow optimization.
• Participate in requirement analysis and design discussions for new customer experience implementations.

Required Skills & Experience:

• 2–5 years of experience in contact center testing / CX testing.
• Hands-on experience with Cyara platform (Test Studio, Test Automation, CX monitoring).
• Understanding of IVR systems, SIP, CTI, and telephony protocols.
• Experience with automation testing tools and API testing is a plus.
• Knowledge of customer experience processes, CRM systems, and omni-channel platforms.
• Familiarity with defect management tools (Jira, Quality Center, etc.).
• Strong analytical and problem-solving skills.