Urgent Search Pa

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI We are inviting applications for the role of Process Associate - Trust Safety - Transaction Risk Investigator The Transaction Risk Investigator will be responsible for various tasks related to investigating and eliminating online ecommerce risk The ideal candidate will have experience in the ecommerce payments industry possess previous trust and safety experience and have a proven track record of success in a customer-driven work environment This role requires strong analytical skills and the ability to thrive in a fast-paced team setting The Transaction Risk Investigator will work under minimal supervision from the Manager and will rely on excellent judgment to plan and achieve goals Responsibilities Conduct investigations to identify and mitigate online ecommerce risk Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication Engage in frequent written and verbal communication with department management risk analysts risk engineers company associates and third parties Ensure productivity and maintain highest quality assurance standards Leverages appropriate operational tools and applications to find the data Ability to successfully navigate websites Understands and adheres to workflow directions SOPs Performs a variety of routine standard tasks in non-voice queues like email chat etc Qualifications we seek in you Minimum Qualifications Any graduate Freshers are eligible Minimum B2 proficiency in English CEFR Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers Strong Problem solving skills Strong time management and organizational skills Aptitude for determining situational needs and providing appropriate solutions Must be able to work on a flexible schedule including weekends Preferred Qualifications Relevant work experience preferably as an Investigation Specialist Risk Investigator etc Prior experience in Ecommerce Domain Good Analytical Problem-Solving skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation Get to know us at www genpact com and on X Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training