(3 Days Left) Training Lead, Uk

ABOUT TIDE At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting Tide is transforming the small business banking market with over 1 6 million members globally across the UK India Germany and France Using advanced technology all solutions are designed with SMEs in mind With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money Tide facts Tide is available for UK Indian German and French SMEs Over 1 6 million members 800 000 UK and 800 000 in India and growing rapidly Over 200 million raised in funding Over 2500 Tideans globally - we re diversity champions We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India About the Role As our Training Lead UK you ll be responsible for ensuring that training for our UK Member Operations teams runs smoothly effectively and consistently from our Hyderabad hub You ll be the key connection between UK training delivery and senior stakeholders around the business You ll lead a growing team of experienced trainers and team leads who specialise in areas including KYX Ongoing Monitoring Member Support Account Operations Collections and Complaints This is a key leadership role in a fast-evolving environment As we continue to grow and scale you ll play a critical part in shaping how we deliver training manage quality and support performance across functions You ll need to bring strong training operations experience a people-first mindset and the agility to adapt quickly to change Your success will be measured by the smooth running of our training programmes the effectiveness of your team and the impact training has on business outcomes What we re looking for The ideal candidate will have Excellent spoken and written English Experience in senior roles and people leadership of sizeable teams with an innate ability to influence Extensive experience in training and training management ideally within fintech financial services or an equally regulated sector Strong training operations skills including the ability to manage scheduling coordination documentation and feedback loops at scale Proven ability to lead coach and develop training teams especially those supporting multiple operational specialisms Ability to thrive in a scaling organisation where processes are evolving and change is constant Clear structured communication skills with the ability to align with cross-functional and international stakeholders A proactive hands-on leader who brings energy empathy and clarity to every What you ll get in return 25 days paid annual leave 3 paid days off for volunteering or L D activities Extended maternity and paternity leave covered by the company Personal L D budget Additional health dental insurance Mental wellbeing platform Snacks light food drinks in the office WFH equipment allowance TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities Please be aware that Tide does not charge any fees at any stage of the recruitment process All official Tide job opportunities are listed exclusively on our and applications should be submitted through this channel Communication from Tide will only come from an official tide co email address Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process You personal data will be processed by Tide for recruitment purposes and in accordance with