Gm - Account Director

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role GM - Cluster Segment Head - Strategic Accounts Function Department Cluster Strategic Accounts VI Business Location TNC Band M3 Job Purpose To manage and drive the revenues of the Strategic Accounts Business in order to attain market leadership in large corporate segment in India through revenue growth market share and profit the leadership management and motivation of the account sales team whilst complying with agreed budget timescales and agreed policy guidelines and regulatory norms To position VIL as the preferred Technology partner by using thought leadership Industry insights and Design thinking Deliver Profitable growth and ensure VIL leadership in terms of CMS RMS Adopting Digital First Culture Deliver the best in class customer experience to our customers globally with a high NPS score Increased market share from integrated product service mobile solution offerings and fixed data product etc Key Result Areas Accountabilities To meet the overall Budgets of Strategic Accounts for the assigned territory on PAN India level in terms of OB Revenue Profitability Lead CXX NPS in strategic accounts through multiple product penetration Winning Complex Sales Adopting Digital First Culture Cross Functional and Inter Cluster Engagement at Leadership Level to create and deliver Profitable growth via aligning Customer Business Challenge and VIL Roadmap in terms of GTM Solution Product Solutions and Co-Creation Engagement with SA Team nationally to deliver the revenue growth in India Overall all KPIs for making VIL market Leader with higher growth rate in identified set of Strategic accounts than market Ensuring sales process compliance norms and sales discipline Key performance indicators Revenue Growth Target contribution TCV AoV Hunting Wins Farming wins Account SoW growth Competition Churn Product Penetration Sales Governance - WCS A c Dossiers 1SF Funnel Management NPS - Attain a targeted score on customer satisfaction surveys Drive C level Customer engagement promote Vodafone Idea products and solution amongst them Core Competencies Knowledge Experience 12 years plus of which at least 4-5 year should be in a leadership positions managing cross functional teams and Account Management A proven track record in meeting revenue targets in fixed line business Knowledge of specific areas - Sales and Marketing Competition in Fixed Line Business Competitor strengths weakness People based experience - Experience in handling large sales team Good people management skills at team player strong influence and relationship management skills customer centric Strong communication and decision-making skills - ability to balance conflicting interests and ability to lead in a high-growth high-uncertainty environments Must have technical professional qualifications MBA Sales and cross functional work Experience of more than 12-15 years preferably in telecom Strong Leadership Skills Good knowledge of mobility fixed and other communication technologies technical sales background preferable Direct reports Area Sales Managers Indirect reports National Account Managers Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership