Senior Executive

2 weeks ago


Noida India EXL IT service management Full time

Job Description - Customer Support: Address and resolve billing inquiries and issues via email or chat. - Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments. - Issue Resolution: Investigate and resolve discrepancies in billing and payments. - Documentation: Maintain accurate records of customer interactions and transactions. - Communication: Liaise with other departments to ensure seamless resolution of customer issues. - Compliance: Ensure all billing activitiescomply with company policies and regulations. - Reporting: Generate and analyze billing reports to identify trends and areas for improvement. - To work under minimum supervision and to comply with established procedures or as directed by Manager - Adaptable to learn new document type, process, concept and skills - Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams - Ensure adherence to process guidelines as per agreed quality standard on all SOPs


  • Senior Executive

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