Servicenow Agentic Ai

2 weeks ago

Bangalore Karnataka, India Nubes Inc Full time

Role-ServiceNow Agentic AI Exp- 3 - 8 Yrs Location-Bangalore Description We are seeking a talented and innovative ServiceNow Generative AI Developer to design develop and implement cutting-edge AI-driven solutions on the ServiceNow platform This role requires expertise in building autonomous AI agents intelligent chatbots Virtual Agents and leveraging Generative AI GenAI capabilities to optimize workflows and enhance user experiences across our enterprise The ideal candidate will be a creative problem-solver with strong technical skills and a passion for staying abreast of emerging AI trends within the ServiceNow ecosystem Key Responsibilities AI Solution Development Design develop and deploy intelligent AI-powered workflows and applications using ServiceNow s Agentic AI framework AI Agent Studio and AI Orchestrator Virtual Agent and NLU Implementation Configure and customize ServiceNow Virtual Agents and implement Natural Language Understanding NLU models to provide personalized immediate and automated support to end-users Generative AI Integration Utilize ServiceNow s GenAI capabilities e g Now Assist Now Assist Skill Kit to enable features such as incident case summarization knowledge base generation and intelligent search AI Search Summarization Platform Integration Integrate ServiceNow with external systems third-party AI models and databases using REST SOAP APIs and IntegrationHub to extend AI functionality across the enterprise Scripting and Configuration Write and optimize JavaScript and ServiceNow scripts Business Rules Script Includes UI Policies to enhance and customize AI agent and application functionality Testing and Optimization Conduct testing perform error analysis troubleshoot technical issues and monitor performance using AI Control Tower and Performance Analytics to ensure robust and efficient AI systems Collaboration and Documentation Collaborate with cross-functional teams e g IT HR CSM product management to gather requirements and create comprehensive technical documentation for AI solutions Required Qualifications and Skills Experience Minimum 2 years of hands-on experience in ServiceNow development specifically involving AI ML and GenAI solutions Technical Proficiency Strong proficiency in JavaScript and experience with web technologies HTML CSS XML JSON ServiceNow Expertise In-depth understanding of the ServiceNow platform architecture and experience with core modules like ITSM CSM or HRSD AI Tool Experience Practical experience with AI Agent Studio Virtual Agent Designer Now Assist and or NLU Workbench Problem-Solving Strong analytical and problem-solving skills to tackle complex technical challenges Communication Excellent communication and collaboration skills with the ability to articulate technical concepts effectively to non-technical stakeholders Preferred Qualifications Certifications ServiceNow Certified System Administrator CSA or Certified Application Developer CAD certifications are highly desirable AI Knowledge Familiarity with AI ML concepts large language models LLMs Retrieval-Augmented Generation RAG techniques and prompt engineering Methodologies Experience working within an Agile software development environment

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