(09/10/2025) Manager-sr Engineer

5 days ago

Pune Maharashtra, India Vodafone Full time

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Role Primary Objectives System Management Oversee the operation and maintenance of Infovista Cramer Netcool and web applications to ensure optimal performance and uptime Incident Management Respond to and resolve incidents related to these systems ensuring minimal disruption to business operations Monitoring Reporting Implement and manage monitoring tools to track system performance and generate reports on key performance indicators KPIs Collaboration Work closely with cross-functional teams including IT network operations and customer service to address system issues and implement improvements Documentation Maintain comprehensive documentation of system configurations processes and procedures Continuous Improvement Identify opportunities for system enhancements and work on projects to implement these improvements Compliance Ensure that all systems comply with relevant regulations and internal policie VOIS Equal opportunities employer commitments India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey

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