Front Desk Receptionist

- Front Desk Executive Location Shalom Backpackers Hostel Department Front Office Guest Services Reports To Hostel Manager Operations Head About Shalom Backpackers Shalom Backpackers is a boutique hostel brand across India built for young travelers explorers and digital nomads Our Udaipur hostel blends heritage charm with modern comfort offering private rooms and dorms community-driven experiences and curated travel recommendations We are not just a stay - we re an experience where culture meets community Role Overview The Front Desk Executive is the face of Shalom Backpackers Udaipur responsible for ensuring smooth operations at the reception providing excellent guest service managing reservations and coordinating with multiple departments This role demands strong communication problem-solving and multitasking skills to deliver memorable experiences while ensuring operational efficiency Key Responsibilities1 Check-in Check-out Operations Greet guests warmly on arrival and handle check-in check-out efficiently Verify guest ID documents and complete registration as per legal and hostel policies Ensure billing accuracy manage cash UPI card transactions and maintain daily collection reports Provide a clear hostel orientation house rules facilities Wi-Fi events safety protocols 2 Reservations Occupancy Cancellations Manage bookings across OTAs Booking com Hostelworld Airbnb Goibibo MMT Agoda etc and direct channels website calls WhatsApp walk-ins Update availability occupancy and cancellations in the PMS e g eZee Mint in real time Coordinate with revenue management to reduce overbookings and optimize occupancy Handle no-shows and cancellations as per hostel policy while minimizing revenue leakage 3 Guest Experience Travel Concierge Act as a travel concierge assist guests with local sightseeing heritage tours treks adventure activities food recommendations and cultural experiences Promote and upsell hostel-led experiences events F B specials merchandise travel desk services Engage with guests to build community through conversations event participation and social media moments 4 Complaint Handling Service Recovery Respond promptly and empathetically to guest complaints queries and requests Log guest feedback and escalate unresolved issues to the Hostel Manager Follow up on complaints to ensure guest satisfaction and prevent repeat issues 5 Housekeeping Maintenance Coordination Liaise with housekeeping to ensure dorms and private rooms are cleaned sanitized and guest-ready Assign housekeeping tasks based on occupancy and guest checkouts Monitor inventory of linen toiletries and supplies raising requisitions when required Report repairs maintenance issues plumbing electrical AC Wi-Fi furniture etc to operations maintenance team and follow up until resolved 6 Reporting Communication Prepare daily front office reports occupancy cancellations payments guest feedback Maintain smooth communication with other departments - housekeeping kitchen events and management Share guest reviews from OTAs and direct platforms with management for brand reputation monitoring Skills Competencies Excellent communication skills in English Hindi knowledge of foreign languages is an advantage Strong guest-handling interpersonal and conflict resolution skills Tech-savvy hands-on with PMS OTA extranets Google Workspace and WhatsApp Business Knowledge of Udaipur s attractions travel circuits and backpacker culture Ability to multitask and remain calm under pressure Qualifications Experience Minimum 1-2 years of experience in hospitality front desk roles hostel hotel guesthouse Graduate Diploma in Hospitality Hotel Management or Tourism preferred Freshers with excellent communication and a passion for hospitality may be considered Work Environment Schedule Hostel-based role with rotational shifts morning evening night Requires weekend and holiday availability High guest interaction with a multicultural community of travelers What We Offer Competitive salary with incentives based on upselling and guest satisfaction Accommodation and meals as per hostel policy Training in guest engagement hostel tech systems and revenue management Growth opportunities within Shalom Backpackers expanding network A fun vibrant and youthful workplace with global exposure Job Types Full-time Permanent Fresher Pay 12 000 00 - 15 000 00 per month Benefits Food provided Ability to commute relocate Rishikesh Uttarakhand Reliably commute or willing to relocate with an employer-provided relocation package Preferred Application Question s Knowledge of housekeeping management Housekeeping Knowledge Education Higher Secondary 12th Pass Preferred Language English Preferred Location Rishikesh Uttarakhand Preferred Shift availability Day Shift Preferred Night Shift Preferred Overnight Shift Preferred Willingness to travel 50 Preferred Work Location In person