3 Days Left: Client Operations Specialist

At Forrester were trusted to work on trailblazing mission critical problems that business and technology leaders face today Thats why were always looking to empower talented individuals to perform at their best every single day Were proud of our community of smart people and vibrant voices who come together to do whats right by our clients and each other Our success is driven by curiosity courage and customer obsession The confidence and drive to be bold at work Join us and build an extraordinary future Note Shift hours will be 8 30pm-5 30am IST remote New hire on-boarding will be conducted in Forresters Delhi office for the first 5 weeks from 8 30 am to 5 30 pm IST Person to be based in Delhi NCR only About This Role Forresters Client Operations Specialist is responsible for the value delivered to our biggest clients as part of the customer success services organization This role supports the customer journey through efficient service and ensures the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized Support internal client activities alerting customer success specialists of time-sensitive matters related to their clients cases Track accurately incoming client volume ensuring new requests are appropriately assigned within the aligned service levels Ensure all analyst interaction sessions are successfully completed and delivered to clients without any incident Work closely with other coordinator s colleagues and research teams to provide clients with timely communications Track all client-related requests in Forresters customer relationship management CRM database Troubleshoot any technical issues for clients or internal employees Support ad hoc projects related to customer success services as needed Job Requirements A BA or BS degree and strong academic record Hands-on experience with Outlook for email and scheduling and Salesforce CRM tool is a plus Keen attention to detail and deadlines Effective work collaboration with colleagues to support shared responsibilities Excellent customer service skills success in prioritizing and managing multiple request types in a fast-paced dynamic environment Resourceful thinking planning innovation and execution The ability to work from 8 30pm IST to 5 30am IST Were a network of knowledge and experience leading to richer fuller careers Here were always learning Whether you want to hone your strengths or discover new ones Forrester is the place to go for it Its a place where everyone is given the tools support and runway they need to go far Well be right there beside you every step of the way Lets be bold together Explore ForresterLife on Here at Forrester we welcome people from all backgrounds and perspectives Our aim is for all candidates to be able to fully participate in Forresters recruitment process If you would like to discuss a reasonable accommodation please reach out to Data Protection The information provided by you in this application will be used for the purposes of recruitment and for successful applicants only for personnel administration and management purposes and to comply with the employers obligations regarding the retention of employee records If your application is unsuccessful Forrester Research Inc its subsidiaries affiliates and or service providers collectively Forrester will retain your personal information on secure file solely to consider you for future recruitment opportunities By submitting your resume CV you consent to Forresters retention of the information provided on a secure file for personnel administration and management purposes and or in order to consider you for future employment opportunities and to the transfer of the information provided to Forresters offices in the US and other countries outside the European Economic Area and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area