Functional Configuration Specialist

6 days ago

Pune, India Houghton Mifflin Harcourt Full time

Job Description

Essential Duties and Responsibilities:

- Manage the SuccessFactors application and support 5000+ users from multiple business functions across HMH
- Ensure application deployments and administration follows controls process
- Act as a liaison between the technical and functional teams, business functions, and vendors to drive project implementations, deployments, and upgrades
- Identify process and/or business issues that may arise with the implementation of a solution and recommend process improvements to address those issues
- Project activities will involve deployment responsibilities for the SuccessFactors platform, along with support for the associated HR team
- Participate in Agile squads and ensure related the deployment activities follows controls process
- Certify all user access and changes every quarter
- Maintain a holistic view of all business system processes and users, to understand functional impacts with regards to configuration, process, workflow and reporting
- Contribute to ongoing improvements in the value delivered by the IT HR team
- Adhere to quality standards, pertinent regulatory requirements, and to departmental policies, practices and procedures
- Address tech debt and make sure we define and enforce process to keep the platform aligned to best practice and standards
- Perform all other related duties as assigned

Competencies:

- 3+ years of Success Factors administration experience
- Ability to manage integrations across multiple systems that involve bi-directional data sync, API call limitations, bug fixes etc.
- Experience in the compensation and performance modules.
- Familiarity with Testing frameworks and design patterns
- Experience in an Agile organization
- Excellent communication and interpersonal skills
- Ability to work cohesively in a team environment
- Ability to use business acumen to develop solutions to functional and technical issues and be results driven
- In-depth application troubleshooting skills
- Understanding of regulations applicable to IT applications (GxP, SOX, GDPR)
- Ability to provide feedback to manager, peers and team members
- Creative and analytical thinker with strong problem-solving skills
- A strong sense of customer service, with proven experience in a similar role
- In depth application troubleshooting skills.
- Good to have experience in ADP but not mandatory.

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