Senior Product Designer

InCommon is hiring on behalf of a US based health-tech company.

About Us

We provide high-quality, compassionate care to low-income patients with complex needs—care they often don’t receive elsewhere. We offer at-home and virtual care, 24/7 support, and long-term relationships built on trust.

Our approach blends primary, behavioral, and social care, supported by strong clinical teams, smart technology, and proven care models. We partner with health plans, providers, and community organizations to improve outcomes that truly matter to patients.

About the role:

As a Sr. Product Designer you will be:

- A mission-critical, early part of our growing design/product team (and company)
- Working with talented design, product, & engineering teams that come from a variety of backgrounds
- Designing products that help improve healthcare access and delivery for populations with high healthcare needs

Responsibilities will include:

- Strategic Problem Solving: Solve complex design problems by comprehensively understanding how users (patients, healthcare providers) interact with multiple products. Collaborate with Product, Engineering and Clinical Operations leadership in shaping product strategies, visions, and end to end patient experiences. Align design strategies with the key performance indicators (KPIs) of your product area.
- Leading a culture of design: Foster a robust design culture within the product organization and the broader company. Champion the adoption of design thinking and user research initiatives. Develop compelling branding strategies while ensuring design deliverables consistently deliver a cohesive user experience. Advocate for design solutions that promote equitable experiences for diverse user groups and enhance accessibility.=
- Building Scalable Design Systems: Lead a team of designers and contribute to the creation of elegant design systems with meticulous attention to detail. Collaborate closely with engineers to develop components that seamlessly integrate into a larger component library and style guide.
- End-to-End Design Execution: Create user interface designs, and functionality leveraging expert knowledge of web and application layout strategies. Develop a strong visual hierarchy and demonstrate proficiency in CSS and HTML. Create component-oriented designs to support engineers in the development process. Manage design contractors effectively and execute against timelines for delivery.
- User Research & Product analytics: Propose user research initiatives, utilizing qualitative and quantitative studies to foster a deep understanding and empathy for our users. Advocate for enhanced product analytics to quantify user behavior further. Highlight how data can be used to validate assumptions about user behavior in design proposals.
- Communication, Collaboration and Presence: Drives consensus among teams to identify the best design solutions, considering both short-term and long-term trade-offs. Take ownership of design decisions and substantiate them with data. Mentor fellow designers in design craftsmanship and approaches. Educate stakeholders on design principles and methodologies.

What makes you a fit for the team:

- You approach your work with humility, recognizing that our system of care will need to learn and adapt to the needs of patients with complex needs
- You show deep empathy for the needs of patients, clinicians, and your colleagues to change the fundamental paradigm of care delivery for marginalized patients
- You have a distinctive ability to get a highly cross-functional group of stakeholders – technical and non-technical – on the same page
- Your curiosity drives you to be an expert of your product or products and you strive to elevate your peers and the company as a learning organization
- You come to well-informed opinions based on gathering the right information and data – but are open to changing your perspective when the situation evolves or new facts emerge
- You focus on getting things done in the most effective, efficient manner for the task at hand – rather than following a specific process for its own sake
- You have the resilience to dive headfirst into challenging problems – healthcare is complicated and there’s a lot to be fixed
- You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times

Desired skills and experience:

Required

- 3-5 years experience in a Product design, Service design, or UX design position
- Extremely clear communicator – verbally & in writing
- Experience contributing to a cohesive experience across multiple products
- Comfort in a fast-paced, dynamic environment with multiple stakeholders
- Proficiency in using design tools (Figma, Adobe CC)
- Experience building detailed and precise design artifacts (flows, journey maps, wireframes, mockups, related documentation)
- Ability to develop and understand distinct user personas and distill complex needs into clean, understandable solutions

Preferred

- Design experience in context of healthcare delivery
- A high emphasis on designing with accessibility and health equity in mind
- Experience designing, maintaining and implementing design systems.
- Experience iterating on shipped products based on user feedback and analytics data
- A degree in Interaction Design, Digital Graphic Design, Human-Computer Interaction, Digital Product Design, Human Factors is preferred.