Account Manager- Customer Success
6 days ago
Job Description About Zoca Zoca is a fast-growing local business marketing platform that helps salons, spas, and wellness businesses attract, convert, and retain more clients through AI-powered tools. Backed by real-time data and automation, we simplify growth for beauty professionals. About The Role As a Account Manager you'll be the frontline connection for customers seeking assistance. This role requires a passion for customer care, strong communication skills, and the ability to solve technical issues with a proactive approach. You'll play a key role in ensuring our customers have seamless, satisfying experiences with Trackman products, whether assisting them via phone, email, or chat. Customer Service - Respond promptly to customer inquiries via phone and email, maintaining professionalism and empathy in every interaction. - Educate customers on product features, updates, and troubleshooting steps to empower them to utilize Trackman products fully. - Handle a high volume of incoming customer support requests, maintaining response time and quality standards. - Conduct proactive outreach to customers following up on recent interactions to confirm resolution satisfaction and offer additional assistance if needed. - Assist new customers with onboarding by providing personalized guidance through initial setup, configuration, and usage of Trackman products, ensuring they feel confident and fully equipped to use all key features and functionalities. Customer Support - Provide high-quality support and guidance to customers, addressing questions, troubleshooting issues, and ensuring efficient resolutions. - Identify, diagnose, and resolve technical issues related to Trackman products and services, documenting cases thoroughly in our support system. - Participate in team training sessions, knowledge-sharing meetings, and customer support improvement initiatives to stay current on product updates and new features. - Engage with international customers and coordinate with translation resources as needed to ensure clear and accurate support across multiple languages. Internal Processes - Collaborate with cross-functional teams to escalate complex cases when necessary and follow up to ensure timely solutions. - Document each interaction thoroughly in the customer support system, ensuring accurate records of issues, resolutions, and follow-up actions. Required Skills - Proven 1-4 years of experience in a customer service/support role, ideally within technology or a related industry. - Ability to manage multiple cases efficiently and prioritize tasks in a fast-paced environment. - Experience with remote troubleshooting, diagnostics, or technical support. Skills: saas,churn reduction,account management,churn analysis,customer success management,b2b
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Customer Success Account Manager
3 weeks ago
India Microsoft Full timeJob Description The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestratingsupportdelivery activities within an account (set of accounts).This is inclusive of customer success,support, and transformation activities across the free-to-fee spectrum. The prevailing...
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Sr. Customer Success Account Manager
2 weeks ago
Bengaluru, India Microsoft Full timeJob Description We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from...
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Apply Now! Senior Manager, Sales
3 weeks ago
Bengaluru, India Progress Account Full timeJob Description Job Summary We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives...
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Customer Success Account Manager
14 hours ago
Bengaluru, India Microsoft Full timeJob Description Overview At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales teamone that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the...
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Customer Success Account Manager
1 day ago
India Microsoft Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their...
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Customer Success Account Manager
6 days ago
Gurugram, India Microsoft Full timeJob Description The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestrating support delivery activities within an account (set of accounts). This is inclusive of customer success, support, and transformation activities across the free-to-fee spectrum. The prevailing...
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Sr. Customer Success Account Manager
1 week ago
Bengaluru, India Microsoft Full timeJob Description With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where...
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Sr. Customer Success Account Manager
4 weeks ago
India Microsoft Full timeJob Description We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from...
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Customer Success Manager
3 weeks ago
Bengaluru, India Crest AI Full timeJob Description About the Role We're looking for a Customer Success Manager to drive product adoption, build strong client relationships, and lead long-term success across key accounts. You will be a crucial part of ensuring our D2C and SMB clients scale profitably using our AI-powered planning and automation platform. Role Responsibilities - Own onboarding,...
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Account Manager
3 days ago
Bengaluru, India Weekday AI Full timeThis role is for one of the Weekday's clients Min Experience: 2 years Location: Bengaluru JobType: full-time We are seeking an Account Manager – Customer Success to help ensure trial users quickly realize value and convert into long-term, engaged customers. As the organization scales, delivering a smooth, high-impact trial-to-conversion journey becomes...
