Talent Delivery Director

Talent Delivery Director Randstad Enterprise Group REG a new world-class talent advisory infrastructure that leverages Randstad s breadth of services to build total talent models that generate maximum business value for clients Bringing together Randstad s global strategic accounts teams with the sales and solution design functions of world-leading RPO and MSP provider Randstad Sourceright the new group is focused on elevating enterprise customer value propositions and developing strategic roadmaps across the total talent lifecycle by drawing on Randstad s complete portfolio of services products and solutions globally about Team Our team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results We are a close-knit group that values collaboration open communication and a supportive work environment Our team is responsible for recruiting operations across the globe and we take pride in the important role we play in achieving the goals of our client s business We are a diverse group with a range of skills and backgrounds and we believe that our differences make us stronger We are committed to fostering a culture of learning and growth and we encourage each other to take on new challenges and develop our skills We believe in working hard and having fun and we enjoy celebrating our successes together as a team about Job As a Talent Delivery Director you will lead and scale a best-in-class recruitment delivery team across a key global region for one of our largest enterprise clients Your role is to drive excellence in RPO delivery through strategic client partnerships operational optimization and strong people leadership You ll be accountable for end-to-end delivery outcomes team performance and client satisfaction while serving as the key escalation and innovation partner for both client and internal stakeholders Location As a Talent Delivery Director you are responsible for providing the client with a specialist recruitment solution based on their service offering You are required to manage the onsite team reporting back to client and RSR key stakeholders Your primary tasks will include but not be limited to Providing leadership in managing operations Developing supporting and motivating teams Client relationship management stakeholder management primary responsibilities A Client relationship management and strategic influence Acting as first point of contact for clients and first escalation point for any daily operational issues Proactively engaging with the client to understand recruitment needs and drivers to ensure appropriate resourcing strategies are aligned and put in place and forecasting is achieved Partner with client leadership to drive continuous improvement and initiatives that are aligned with business goals Ensuring onsite team is meeting internal and client KPI s SLA s B Operations management Drive standardization scalability and continuous improvement in delivery practices across your region Establish governance models for performance management and regular cadence reporting e g QBRs bi-annual strategic planning sessions Analyze SLAs recruitment services and delivery costs to identify where improvements can be made in quality and productivity and ensure targets are met Maintain external networks with industry associations government bodies networking events and others to obtain market information Developing and maintaining internal RSR Operations and Infrastructure networks C People Management Establish a high-performance culture through proactive succession planning coaching and development Empower regional delivery leaders with autonomy and accountability while maintaining oversight on client SLAs and P L targets Lead and manage the recruitment and induction of consultants to ensure business resource plans have been achieved Provide leadership coaching and support to teams and consultants to ensure that they perform to the maximum of their abilities Assess and address training needs of staff to support personal development plans D Commercial Acumen Provide input change orders and contractual amendments in partnership with global regional sales teams legal teams finance teams etc Lead performance reviews and take part in revenue growth discussions and continuous optimization of delivery spend key performance indicators Achievement of Contract performance KPIs Client satisfaction Contract P L performance to budget Employee Engagement required skill-set qualifications Strong command of enterprise-level RPO MPO delivery methodologies Experience presenting to C-level stakeholders and influencing executive decisions Fluency in workforce analytics 8 years of minimum experience in a leadership role having managed teams of 30 resources Superior consulting leadership management interpersonal and mentoring skills Ability to rely on experience and judgment to plan and accomplish goals Experience in resolving conflicts and gaining cooperation among peers staff and client Process improvement continuous improvement or project management skills Client relationship management customer service and stakeholder management skills Ability to work in complex environment and deal with ambiguity uncertainty and challenges Positive attitude and problem solving skills willingness to learn and build Excellent written and oral communication skills Should have commercial acumen and client focus Passionate driven for positive results and team-player what s in it for you Join a global market leader in HR services with industry recognition Join a diverse and inclusive workplace Join a company with a wide range of learning development and advancement opportunities Join a company that offers a great work life balance Join a company with proven processes and high-output technology to create efficiency