Branch Manager

3 weeks ago

Motihari BR IN Ram Bhawan Ram Full time

Job Title Branch Manager - Two-Wheeler Automobile Dealership Location RAM BHAWAN RAM AUTOMOBILES Keshariya Chakiya Laxman Chowk Motihari BRANCH Reports To General Manager GM Job Summary The Branch Manager will be responsible for managing the overall operations profitability and performance of the two-wheeler dealership branch The role involves leading sales service and customer relations teams to achieve business objectives while ensuring excellent customer satisfaction and adherence to company policies and brand standards Key Responsibilities 1 Sales Business Development Drive two-wheeler sales targets for retail institutional and corporate customers Develop and implement local marketing strategies and promotional activities Monitor competitor activities and market trends to identify new business opportunities Ensure effective enquiry management and lead conversion 2 Team Leadership Management Supervise train and motivate the sales service and accounts teams Set clear performance goals and conduct regular performance reviews Ensure discipline teamwork and professional conduct across departments 3 Customer Relationship Management Ensure a superior customer experience throughout the sales and service process Handle escalated customer complaints and resolve them promptly Maintain long-term customer relationships and enhance dealership reputation 4 Operations Administration Oversee daily branch operations including inventory management billing and documentation Ensure proper display cleanliness and maintenance of the showroom and workshop Manage stock levels vehicle allocation and timely vehicle delivery 5 Financial Compliance Monitor branch profitability and control operational costs Ensure timely submission of MIS reports daily sales reports and other documentation Comply with company policies statutory requirements and brand guidelines Qualifications Experience Education Graduate MBA preferred Experience Minimum 5-8 years of experience in the two-wheeler automobile industry with at least 2 years in a managerial or supervisory role Skills Strong leadership and team management skills Excellent communication and negotiation abilities Sound knowledge of automobile sales processes and customer service Proficiency in MS Office and DMS CRM systems Key Performance Indicators KPIs Achievement of monthly and annual sales targets Customer satisfaction index CSI score Employee performance and retention Branch profitability and expense control Compliance with OEM and company standards Job Types Full-time Permanent Work Location In person

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