Branch Manager

3 weeks ago

Kalpetta KL IN CHEMMANUR CREDITS AND INVESTMENTS LTD Full time

Job Title Branch Manager BM Location Kalpetta Department Branch Operations Business Development Reporting to Regional Manager Area Manager Role Objective To lead the branch team in achieving business targets across all product lines Gold Loan Insurance NCD and SD while ensuring 100 compliance profitability and customer satisfaction Key Responsibilities Business Sales Achieve and exceed monthly and quarterly business targets in Gold Loan Insurance NCD and SD Drive cross-selling of multiple products to increase branch revenue Conduct local marketing and promotional activities to attract new customers Develop and maintain strong relationships with customers high-value clients and local influencers Monitor market trends and competitors to identify new business opportunities Operations Compliance Ensure smooth daily operations including cash management gold handling and documentation Maintain 100 compliance with internal audit KYC AML and RBI guidelines Supervise the proper functioning of all systems registers and branch records Handle gold loan valuation release renewal and auction procedures as per policy Team Leadership Lead and motivate the branch team ABM Sr CCE CCE to achieve individual and branch goals Conduct daily morning huddles business reviews and performance tracking Identify training needs and ensure regular skill development for staff Foster a positive disciplined and customer-centric work environment Customer Service Relationship Management Ensure superior customer service and quick redressal of complaints Build trust-based long-term customer relationships to improve retention Monitor and control customer delinquency and ensure timely recovery of overdue accounts Reporting Control Prepare and submit daily weekly and monthly MIS reports to higher authorities Monitor branch profitability expense control and ensure operational efficiency Coordinate with Head Office and Regional Office for all business and compliance-related activities Required Qualifications Skills Graduate in any discipline MBA Finance preferred Minimum 4-6 years of experience in NBFC Banking sector with at least 2 years in Gold Loan or branch leadership role Strong knowledge of Gold Loan operations Insurance and Financial Products NCD SD Excellent communication leadership and people management skills Proficient in MS Office and Malayalam local language Compensation Salary As per company norms Incentives Monthly business incentives performance bonuses Benefits Insurance coverage staff benefits as per company policy Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Flexible schedule Health insurance Leave encashment Work Location In person

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