Assistant Manager Front Office

Job Number 24182073 Job Category Rooms Guest Services Operations Location Le Meridien Gurgaon Delhi NCR Sector 26 M G Road Gurgaon Haryana India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Ensures guest and employee satisfaction and maximizes the financial performance of the department CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESSupporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Supervises and manages employees Managing all day-to-day operations Understanding employee positions well enough to perform duties in employees absence Ensures employee recognition is taking place on all shifts Establishes and maintains open collaborative relationships with employees Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish your work Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Strives to improve service performance Collaborates with the Front Office Manager on ways to continually improve departmental service Communicates a clear and consistent message regarding the Front Office goals to produce desired results Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Serves as a role model to demonstrate appropriate behaviors Sets a positive example for guest relations Displays outstanding hospitality skills Empowers employees to provide excellent customer service Interacts with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction Provides feedback to employees based on observation of service behaviors Handles guest problems and complaints effectively Interacts with guests to obtain feedback on product quality and service levels Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process Ensures compliance with all Front Office policies standards and procedures Monitors adherence to all credit policies and procedures to reduce bad debts and rebates Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner Functions in place of the Front Office Manager in his her absence Communicates critical information from pre- and post-convention meetings to the Front Office staff Participates in department meetings Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Le M xc3 xa9ridien we are inspired by the era of glamorous travel celebrating each culture through the distinctly European spirit of savouring the good life Our guests are curious and creative cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination We provide authentic chic and memorable service along with experiences that inspire guests to savour the good life We re looking for curious and creative people to join our team If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences we invite you to explore career opportunities with Le M xc3 xa9ridien In joining Le M xc3 xa9ridien you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you