Director - Customer Quality
22 hours ago
Key Objectives of this Role: · Manage customer quality scorecards, and ensure timely, accurate communication of quality data and reports. · Develop and maintain Customer Quality Roadmaps aligned with strategic goals to meet performance indicators. · Drive program-level quality management engineering, plant teams and suppliers to resolve quality issues and implement corrective actions. · Build and maintain strong OEM relationships at senior management level to develop intimacy level that helps achieve quality targets and customer satisfaction. This includes negotiation of responsibility and cost sharing with OEMs, together with commercial team. · Represent the company in customer management meetings, audits, and quality reviews. · Lead and develop the Customer Quality team, promoting a culture of continuous improvement and customer focus. · Ensure compliance with Customer Specific Requirements (CSR) across all quality and production steps. · Support change management and validation processes to maintain product integrity and reliability. Key Performance Indicators: · Customer Scorecard ratings: Drive organization to meet customer 0KM, Warranty · Quality Concern Responsiveness: Drive his team to meet 8D customer time closure expectations · Financials: Manage financial impact of quality issues with respective internal departments to avoid any last-minute financial surprises. Key Year One Deliverables: Customer Engagement Framework: Implement structured collaboration with OEMs to define expectations, engagement plan and proactively manage containment and permanent / preventive actions, improving CSS by 10%. Data-Driven Quality Program: Deploy analytics tools to identify trends and root causes, improving quality initiative effectiveness by 25%. Issue Resolution Time: Reduce average resolution time by 20% within the first year. Qualification, Experience and Skills: - Master’s/Bachelor’s degree in Engineering, Business Management, or related technical field. - Minimum 15+ years of experience in automotive product delivery or/and quality management, preferably in a global or regional role. - Proven experience in program management and customer-facing quality roles. - Strong knowledge of automotive manufacturing, software development, and customer quality requirements. - Proficiency in quality tools: FTA/Fishbone, APQP, PPAP, DFMEA, FMEA, MSA, SPC, Six Sigma. - Preferred: Experience with QMS standards: ISO 9001, IATF 16949, ASPICE, ISO 26262. - Excellent leadership, communication, and stakeholder management skills. - Fluent in English; proficiency in Microsoft Office and quality reporting tools. - Willingness to travel and support global OEMs and suppliers. - Have Growth mindset
-
Art Director
22 hours ago
Yelahanka, India Artificial Labs Full timeAbout us: Artificial Labs stands at the forefront of Generative AI, collaborating with some of the industry’s biggest brands across India, the Middle East, and Southeast Asia. We’re transforming the way brands tell stories, pushing the boundaries of advertising, digital marketing, and filmmaking through AI-powered visual creativity. Who we’re looking...
-
Associate Director of Admissions
3 weeks ago
Yelahanka, India Vidyashilp University Full timePosition OverviewThe Associate Director – Admissions will lead and manage the end-to-end admissions strategy, operations, and team performance for undergraduate and postgraduate programs. The role requires a dynamic leader with a strong understanding of higher education admissions, data-driven marketing, and relationship management to attract and convert...
-
Associate Director
2 weeks ago
Yelahanka, India Raytheon Technologies Full timeUnspecified Who we are: Associate Director – Strategic Supply Chain (Aerospace) Location: Bangalore (On-site) Function: Strategic Supply Chain & Supplier Development What you will do: The Associate Director – Strategic Supply Chain (Aerospace) will lead the strategy, planning, and execution of the company’s supplier transition, localization, and...
-
Associate Director of Admissions
2 weeks ago
Yelahanka, India Vidyashilp University Full timePosition OverviewThe Associate Director – Admissions will lead and manage the end-to-end admissions strategy, operations, and team performance for undergraduate and postgraduate programs. The role requires a dynamic leader with a strong understanding of higher education admissions, data-driven marketing, and relationship management to attract and convert...
-
Director - Account Delivery Head
3 days ago
Yelahanka, India Tredence Inc. Full timeRole Overview: We are looking for an experienced Account Delivery Head – Director level, to lead end-to-end delivery for strategic accounts in the Data Engineering and Analytics space. The ideal candidate should be a hands-on leader with deep technical knowledge in modern data platforms, strong client management skills, managing delivery quality and proven...
-
Supplier Quality Manager
2 weeks ago
Yelahanka, India Raytheon Technologies Full timeUnspecified Who we are: Supplier Quality Manager Location: Bangalore (Onsite)Function: Supplier Quality / Supply Chain Industrialization What you will do: The Supplier Quality Manager – Supplier Work Transfer is responsible for ensuring that all parts, assemblies, and processes transferred to Indian suppliers meet aerospace quality, certification,...
-
Manager - Customer Service Representative
3 weeks ago
Yelahanka, India Raytheon Technologies Full timeUnspecified Who we are At United Technologies Corporation India Private Limited (UTCIPL)/Pratt & Whitney, we believe that powered flight has transformed and will continue to transform the world. That’s why we work with an explorer’s heart and perfectionist’s grit to design, build, and service the world’s most advanced aircraft engines. We do this...
-
Senior Analyst- Customer Services
2 weeks ago
Yelahanka, India Raytheon Technologies Full timeUnspecified Who we are Pratt & Whitney, an RTX business, is working to once again transform the future of flight designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where...
-
Customer Support Team Lead
3 days ago
Yelahanka, India ITILITE Full timeAbout ITILITE ITILITE is a Series-C funded B2B SaaS platform revolutionizing corporate travel, expense management, and payments. Backed by marquee investors from Tiger Global, and Dharana Capital, we serve 500+ companies including Jockey, Puma, Datamatics, ITC Infotech, Perfios, and other esteemed organizations across diverse sectors. Learn more: itilite.Com...
-
Associate Director
2 weeks ago
Yelahanka, India Raytheon Technologies Full timeJob Summary Are you interested in playing a key role in defining the future of Aerospace and Defense? If so, we are hiring an SAP Leader to lead our India Digital Technology Center (IDTC) SAP Plan to Sustain (P2S) run and S/4 HANA transformation Business Analysts’ team. You will implement tools and strategies to provide SAP support across enterprises to...
