Network Operations Manager

Job Title Network Operations Manager Job Grade refer to JE G9B Function Infrastructure Operations Sub-function IT Infrastructure Manager s Job Label Network and Security Operation Lead Skip Level Manager s Label Global Head - DC SNOC Function Head Title Senior Manager Location Mumbai No of Direct Reports if any 1 Partners Business Unit Areas Of Responsibility At Sun Pharma we commit to helping you Create your own sunshine - by fostering an environment where you grow at every step take charge of your journey and thrive in a supportive community Are You Ready to Create Your Own Sunshine As you enter the Sun Pharma world you ll find yourself becoming Better every day through continuous progress Exhibit self-drive as you Take charge and lead with confidence Additionally demonstrate a collaborative spirit knowing that we Thrive together and support each other s journeys Job summary We are looking for a highly skilled and strategic Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure The role demands an experienced professional with 12-15 years experience in network operations demonstrating expertise in managing complex network environments leading technical teams and ensuring optimal network performance and security network operations IT OT convergence vendor and SLA governance and segmentation strategies to ensure security availability and scalability of network services The ideal candidate will play a key role in managing daily operations overseeing major transformation projects and driving secure connectivity across both corporate and industrial environments Responsibilities Network Operations Monitoring Manage enterprise-wide IT and OT network operations including LAN WAN SD-WAN VPN Wireless Internet MPLS and data centre connectivity Ensure 24 7 network availability reliability and performance through proactive monitoring diagnostics and troubleshooting Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains Project Transformation Leadership Lead technical delivery and end-to-end execution of network transformation and expansion projects e g campus upgrades cloud migrations plant network segmentation OT segmentation new initiative roll-out etc Coordinate with cross-functional IT OT teams to ensure alignment with business objectives and compliance requirements Own project lifecycle from requirement gathering and solutioning to handover and documentation Vendor SLA Management Manage relationships with OEMs service providers and system integrators to ensure optimal service delivery Negotiate and monitor SLAs ensure issue escalation procedures are followed and drive continuous improvement with vendors Coordinate with external vendors and service providers to procure network equipment and services negotiating contracts and managing relationships Infrastructure Governance Compliance Establish and enforce network policies standards and compliance frameworks ISO 27001 GxP NIST etc Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations Coordinate periodic audits risk assessments and remediations to meet regulatory and cybersecurity mandates Ensure full adherence to compliance requirements for data privacy pharma life sciences or regulated industrial operations Security Segmentation Implement network security controls including firewalls NAC IDS IPS and segmentation macro micro between IT OT zones Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments Team Leadership Knowledge Management Resource allocation Lead and mentor a team of network engineers and analysts L1-L3 Develop SOPs knowledge base articles and ensure robust documentation for operational continuity Prepare and manage the network operations budget ensuring cost-effective utilization of resources Travel Estimate Job Scope Internal Interactions within the organization IT functional team across globe External Interactions outside the organization Vendors and OEM s Geographical Scope Global Financial Accountability cost revenue with exclusive authority Job Requirements Educational Qualification Bachelor s degree in Computer Science Information Technology or related field Specific Certification CCNP CCIE ITIL v4 Foundation or Intermediate PMP PRINCE2 optional for project oversight Experience 10-12 years of experience in network operations with 3-5 years in leadership or managerial role Skill Functional Behavioural Strong expertise in enterprise networking Cisco Juniper Fortinet Palo Alto etc Hands-on knowledge of SD-WAN NAC micro macro segmentation and hybrid cloud networks AWS Azure Familiarity with OT protocols and systems e g SCADA PLC Modbus and secure IT OT integration Proven experience in vendor SLA governance audit readiness and compliance frameworks Excellent understanding of ITIL network governance and enterprise change control processes Your Success Matters to Us At Sun Pharma your success and well-being are our top priorities We provide robust benefits and opportunities to foster personal and professional growth Join us at Sun Pharma where every day is an opportunity to grow collaborate and make a lasting impact Let s create a brighter future together Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees as assigned to this job Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent s