Outbound / Inbound Process - Professional

4 weeks ago


Mumbai, India Apex One Full time

Job Description Key Responsibilities: - Handle outbound and inbound customer calls professionally as per process requirements. - Provide accurate information and support to customers regarding products and services. - Perform upselling activities during inbound calls (HSBC Arrow process). - Resolve customer queries and issues within defined timelines. - Maintain accurate records of all customer interactions and transactions. - Ensure adherence to shift timings, quality standards, and process guidelines. - Collaborate with team members and supervisors to achieve individual and team targets. - Adapt to rotational shifts and comply with attendance and performance policies. - Deliver excellent customer service to ensure high levels of customer satisfaction.



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