Associate Manager

Job Summary To provide vision data accuracy compliance tracking and timely reporting and management of HR Service Ops division He She will develop and manage annual business strategy for quality results and growth while creating a work environment that motivates teamwork and contributes to the successful operations management and process reputation RESPONSIBILITIES Refer to myHR for guidance for each section below Develop implement and enforce operational policies standards and procedures Ensure consistency and compliance with regulatory and organizational requirements Identify operational risks and implement controls to mitigate them Monitor adherence to risk management practices and escalate issues when needed Generate reports and dashboards for leadership to drive data-informed decisions Work across multiple Country and GPS teams to understand the purpose and implications for process efficiencies Partner with other senior management to discuss strategies objectives and obstacles Stays current with global HR trends and practices and regularly networks with internal and external HR professionals to drive continuous improvement of HR Service Ops and enhance the employee experience Delivers personal performance in line with the global performance management process to continually raise the bar on performance and takes ownership of personal development Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified Maintain data confidentiality during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the bank s data protection standards Manages risk with every employee interaction ensuring any advice provided is within the Bank s guidelines Provides inputs as requested for the root cause analysis to ensure a permanent fix is applied and prevent problem reoccurrence Delivers personal performance in line with the global performance management process to continually raises the bar on performance and takes ownership of personal development Drives usage of employee and manager self-service by appropriately reinforcing how people can use the portals to search for information and to simplify or automate the existing process Key Responsibilities Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead the a to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Insert local regulator e g PRA FCA prescribed responsibilities and Rationale for allocation Where relevant - Additionally for subsidiaries or relevant non -subsidiaries Serve as a Director of the Board of insert name of entities Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders GPS HR Leads Country Heads of HR HR Service Delivery Country Heads Risk Compliance and Regulatory teams Other Responsibilities Embed Here for Good and Group s brand and value Collectively responsible for delivering efficiency quality and service goals and targets associated with the function Skills and Experience Project Management Service Delivery Operations Management Business Strategy and Model PeopleSoft SuccessFactors knowledge HR Process Knowledge Business Governance and Support Qualifications Any Graduate preferably postgraduate in Human Resources Minimum of 15 years work experience in data processing Operations in BPO Banking Recruitment HR Consulting companies The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives Has in-depth knowledge of one or more process products and is regarded as an expert Excellent spoken and written communication skills including effective questioning and active listening About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 31694