Sr Analyst Iii Erp Package Applications

We are seeking a highly skilled and experienced SAP GTS Support Consultant to join our team The ideal candidate will have extensive experience in managing and supporting the SAP GTS module including configuration troubleshooting and providing end-user support As an SAP GTS Support Consultant you will play a crucial role in ensuring the smooth operation of global trade and customs processes within the SAP environment Key Responsibilities Support and Maintenance Provide day-to-day support for the SAP GTS system including troubleshooting issues analysing problems and implementing solutions Monitor system performance and ensure that SAP GTS processes run smoothly without any disruptions Assist with the creation of incident tickets and track the resolution of issues in a timely manner Work with SAP Basis and other teams to perform necessary system configurations updates and patches Configuration and Customization Configure and customize SAP GTS to meet business requirements including import export management customs handling and compliance management Perform system upgrades data migrations and integration activities related to SAP GTS Collaborate with functional and technical teams to enhance the SAP GTS solution for better user experience and operational efficiency End-User Training and Support Provide end-user support addressing functional and technical queries related to SAP GTS Conduct training sessions for new users ensuring they are well-versed in using the SAP GTS system for compliance logistics and customs procedures Prepare user manuals documentation and best practices guides for SAP GTS users System Optimization Identify and recommend improvements to the SAP GTS configuration and workflow to enhance the effectiveness of trade logistics and customs operations Assist in automating processes and improving system efficiency through optimization techniques and best practices Collaboration Work closely with business teams e g logistics customs compliance and IT to ensure that the SAP GTS system aligns with the company s global trade and compliance goals Collaborate with external vendors or third-party service providers when necessary to resolve complex issues Troubleshooting and Incident Management Analyze and resolve issues within the SAP GTS module including data discrepancies system errors and functionality-related problems Provide root cause analysis and work on preventive actions to avoid recurrence of issues Documentation and Reporting Maintain documentation for all system configurations process flows and issue resolutions Generate periodic reports to track system health issues and performance metrics Required Qualifications Education Bachelor s degree in Information Technology Business Administration or a related field Experience Minimum of 3-5 years of experience in SAP GTS with a strong understanding of global trade customs compliance and logistics processes Technical Skills Hands-on experience in configuring and supporting the SAP GTS module Knowledge of key SAP GTS functionalities such as import export management customs handling compliance and trade documents Familiarity with integration of SAP GTS with other SAP modules e g SAP MM SAP SD SAP WM and external systems Strong understanding of regulatory and compliance requirements in global trade Experience with SAP Fiori is a plus Problem-Solving Strong analytical and troubleshooting skills to quickly resolve issues and provide solutions Communication Skills Excellent verbal and written communication skills to interact with business users and technical teams Desired Skills Project Management Ability to manage and prioritize multiple tasks ensuring timely resolution of issues Continuous Improvement A mindset focused on optimizing processes and system performance Collaboration Experience working in cross-functional teams particularly with global trade logistics and IT departments At DXC Technology we believe strong connections and community are key to our success Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances We re committed to fostering an inclusive environment where everyone can thrive Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services such as false websites or through unsolicited emails claiming to be from the company These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process nor ask a job seeker to purchase IT or other equipment on our behalf More information on employment scams is available