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Assistant Manager

4 weeks ago


Gurgaon, Haryana, India EXL IT service management Full time
Job Description

- Support in rate implementation in policy servicing tools, run UATs, prepare reports and troubleshoot issues in complete rate deployment cycle
- Co-ordinate and collaborate with other stakeholders in the process to produce desired outputs
- Emphasis is on analyzing the structure of a business, its technology adoption and goals
- Structure solution to address business objectives and problem solving
- Translate stated or implied client needs into researchable hypotheses
- Formulate ways for businesses to improve based on research
- Develop sophisticated analysis plans to evaluate those hypotheses given data and resource availability, time, etc.
- Effectively guide the team around problem structuring and use of tools and techniques to carry out project deliverables
- Develop long-lasting, trusted advisor relationships with clients
- Manage business uncertainty and secure new opportunities within existing account relationship
- Assess customer needs, pain points, behaviors, activation levers, headroom for growth, value propositions, etc.
- Manage day-to-day project operations, serve as the functional and domain expert on the project team to ensure that they meet client expectations
- Provide quality oversight on deliverables prepared by the project team before submitting to client
- Effective management of frequency of feedback loop with offshore resources