Functional Associate
7 hours ago
Job Description Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities - Manage and resolve functional support tickets within defined SLAs. - Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). - Gather and translate client requirements into functional specifications. - Support customer with their issues, solution testing, and prepare related case summary. - Document solutions, create SOPs, and maintain knowledge base articles. - Provide data-driven insights on ticket trends, SLA compliance, and recurring issues. - Collaborate with cross-functional teams to improve processes and customer satisfaction. Technical Skills: Mandatory - 23 years of experience in ERP, CRM, or business application functional support. - SQL basics (ability to write/read simple queries: SELECT, JOIN, GROUP BY). - Advanced Excel (pivot tables, VLOOKUP/HLOOKUP, data validation). - Familiarity with ticketing tools (Freshdesk, Salesforce Service Cloud, Zendesk, or similar). - Exposure to solution testing and writing case study and solution articles. Preferred - Retail ERP exposure (POS, Inventory, Billing, GST, Promotions). - Experience with other ERP/CRM platforms (SAP B1, Oracle NetSuite, Zoho Books, Tally, Salesforce, MS Dynamics). - Knowledge of BI/ dashboarding tools (Google Looker Studio, Power BI, Tableau). - Familiarity with automation workflows in ticketing systems. - Basic scripting (Python, PowerShell, Batch) for quick data checks or validation. Professional Skills - Strong problem-solving and root-cause analysis ability. - Documentation and SOP creation. - Metrics-driven approach (SLA, CSAT, ticket ageing). - Ability to manage tasks in a fast-paced, cross-functional environment. Interpersonal Skills - Clear and confident communication skills (verbal & written). - Empathy and customer-first approach. - Professional under pressure, with good stakeholder management. - Team player with collaborative mindset. Qualifications & Experience - Graduate in Commerce, IT, Business Administration, or equivalent. - 35 years in functional support/implementation for ERP, CRM, or business applications. - Retail ERP experience is a plus, not mandatory. Success Metrics (KPIs) - SLA adherence 95%. - High CSAT ( 4.5/5). - Reduced repeat incidents per client quarter. - Timely UAT validations and RCA submissions.
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Junior Functional Associate
3 days ago
Gurugram, Haryana, India Ginni Systems Full time**Junior Functional Associate** Join us as a** Junior Functional Associate** in our **Customer Service **team at our **Gurgaon** office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. **What You’ll Achieve**: A Functional Associate is responsible for helping clients better...
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Junior Functional Associate
5 days ago
Gurugram, Haryana, India Elite Corporate Solutions Private Limited Full time**Job Title**: Junior Functional Associate **Location**: Gurgaon **Experience**: 1-2 years (Customer Service) **Type**: Full-Time **Job Summary** **Key Responsibilities** - Provide technical support to internal teams and external clients. - Manage and maintain a ticketed query system, ensuring updated databases for resolutions. - Troubleshoot and resolve...
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Gurugram, India Seven Consultancy Full timeJOB DETAILS Possessing moderate knowledge of operating systems, devices, applications, and software Providing technical support to teams within the organization, and to external clients when required Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Identifying and resolving technical issues...
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Gurugram, Gurugram, India Circle K Full timeJob Description Job Description Circle K (Part of Alimentation Couche-Tard group) is a global leader in the convenience store and fuel space, it has a footprint across 31 countries and territories. At the Circle K Business Centre in India, we are #OneTeam using the power of data analytics to drive our decisions and strengthen Circle K's global capabilities....
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3 Days Left: Associate Data Analyst
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Gurugram, India Gartner Full timeJob Description Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in...
