Functional Associate
3 weeks ago
Job Description Role Summary As a Functional Associate, you will handle customer queries on Ginesys products, analyze and resolve functional issues, provide configuration support, and ensure high-quality customer experience. You will act as a bridge between customers, product, and engineering teams.. Key Responsibilities - Manage and resolve functional support tickets within defined SLAs. - Configure and demonstrate ERP modules (POS, Billing, Inventory, Procurement, Pricing, Promotions, Returns, Reporting). - Gather and translate client requirements into functional specifications. - Support customer with their issues, solution testing, and prepare related case summary. - Document solutions, create SOPs, and maintain knowledge base articles. - Provide data-driven insights on ticket trends, SLA compliance, and recurring issues. - Collaborate with cross-functional teams to improve processes and customer satisfaction. Technical Skills: Mandatory - 23 years of experience in ERP, CRM, or business application functional support. - SQL basics (ability to write/read simple queries: SELECT, JOIN, GROUP BY). - Advanced Excel (pivot tables, VLOOKUP/HLOOKUP, data validation). - Familiarity with ticketing tools (Freshdesk, Salesforce Service Cloud, Zendesk, or similar). - Exposure to solution testing and writing case study and solution articles. Preferred - Retail ERP exposure (POS, Inventory, Billing, GST, Promotions). - Experience with other ERP/CRM platforms (SAP B1, Oracle NetSuite, Zoho Books, Tally, Salesforce, MS Dynamics). - Knowledge of BI/ dashboarding tools (Google Looker Studio, Power BI, Tableau). - Familiarity with automation workflows in ticketing systems. - Basic scripting (Python, PowerShell, Batch) for quick data checks or validation. Professional Skills - Strong problem-solving and root-cause analysis ability. - Documentation and SOP creation. - Metrics-driven approach (SLA, CSAT, ticket ageing). - Ability to manage tasks in a fast-paced, cross-functional environment. Interpersonal Skills - Clear and confident communication skills (verbal & written). - Empathy and customer-first approach. - Professional under pressure, with good stakeholder management. - Team player with collaborative mindset. Qualifications & Experience - Graduate in Commerce, IT, Business Administration, or equivalent. - 35 years in functional support/implementation for ERP, CRM, or business applications. - Retail ERP experience is a plus, not mandatory. Success Metrics (KPIs) - SLA adherence 95%. - High CSAT ( 4.5/5). - Reduced repeat incidents per client quarter. - Timely UAT validations and RCA submissions.
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Workday Functional Architect, Associate
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Gurugram, Haryana, India BlackRock Investments Full time**Workday Functional Architect, Associate**: **Location**: **Gurgaon, Haryana** Team: **HRIS** Job Requisition #**:R251741** Date posted**:4月. 15, 2025
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Gurugram, India Seven Consultancy Full timeJOB DETAILS Possessing moderate knowledge of operating systems, devices, applications, and software Providing technical support to teams within the organization, and to external clients when required Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Identifying and resolving technical issues...
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Gurugram, India Seven Consultancy Full timeJOB DETAILS Possessing moderate knowledge of operating systems, devices, applications, and software Providing technical support to teams within the organization, and to external clients when required Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date Identifying and resolving technical issues...
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Digital marketing Associate
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Catalog Operations Associate
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Associate Data Analyst
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Gurugram, Gurugram, India Circle K Full timeJob Description Job Description Circle K (Part of Alimentation Couche-Tard group) is a global leader in the convenience store and fuel space, it has a footprint across 31 countries and territories. At the Circle K Business Centre in India, we are #OneTeam using the power of data analytics to drive our decisions and strengthen Circle K's global capabilities....
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CollegeDekho - Associate Product Manager
5 days ago
Gurugram, Gurugram, India The Web Voyage Full timeJob Description Associate Product Manager (Fresher) - NITs/IIITs/IITs Location : Gurugram | Full-time | Onsite About The Role CollegeDekho is seeking a dynamic and driven Associate Product Manager (fresher) to help manage and optimize our flagship education portal serving 10 million+ users monthly. This entry-level role is tailored for top-tier graduates...
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Associate Category Manager
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Gurugram, India MakeMyTrip Full timeJob Description About The Opportunity Role: Associate Category Manager Level: Assistant Manager Location: Gurgaon Reporting to: Category Manager About The Function MakeMyTrip's Hotels business plays a central role in delivering high-quality accommodation options across both domestic and international markets. The function works closely with hotel partners,...
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(Only 24h Left) Strategy Associate
4 weeks ago
Gurugram, Gurugram, India AGRIM Full timeJob Description Strategy Associate Growth About The Role We are looking for a data-driven individual to join our Growth Team as a Strategy Associate Growth. This is a pivot role where you will leverage data and analytics across multiple business functions to drive insights, reporting, and operational efficiency. The initial focus of the role will be to...
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Associate Delivery Manager
7 days ago
Gurugram, India Ginesys Full timeJob Description Join us at Zwing Tech in our Gurgaon office and be part of our journey to enable retail in India. As an Associate Delivery Manager, you'll play a key role in ensuring timely and successful delivery of projects across multiple product teams. You'll collaborate closely with engineering, QA, product, and business stakeholders to monitor...
