Account Manager

3 days ago

Bengaluru, Karnataka, India Grid Dynamics Full time
Job Description

We are seeking a Bangalore based Client Partner/Account Manager to manage and grow a portfolio of accounts in India. We require a local presence to best help us make sure we continue to serve our customers to the highest level and to best help us identify and win new opportunities within clients accounts and to build relationships with new clients.

He/She will be responsible for developing and maintaining client relationships and profitable growth

Essential functions

- Identify and nurture new opportunities by closely collaborating with key decision makers from the client teams. Proactively spot areas beyond current engagement where Grid Dynamics services are relevant, work collaboratively with Delivery and CTO teams to make meaningful and timely proposals to client teams
- Maintain a close relationship with key client sponsors at senior management level to be able to discuss their key business challenges and be able to engage on solutions in a timely manner - be a trusted partner. Map the client organization effectively to be able to expand Grid Dynamics services across the organization
- Conduct regular reviews with client stakeholders as well as monthly and quarterly business reviews with key client and internal stakeholders.
- Drive new proposals (with participation from CTO Office and Delivery) from opportunity qualification, scoping, service mapping, resource planning through contract execution and account set up. This role will be the first point of escalation for issues both within the project team and the client.
- Be able to create, manage and execute account plans, covering account financials (with steps to improve where necessary), executive mapping, growth campaigns and map competitive landscape. Effective in proactively identifying and resolving risks and issues in account stability and growth. Effectively drive internal account reviews and client QBR to maximize campaign efficacy
- Promote Grid Dynamics by creating public case study for each account, having clients participate in appropriate industry and/or partner events. Use client references to generate new leads for Grid Dynamics
- Work collaboratively with account delivery management on appropriate resource planning and tracking, including correct revenue forecasting, to be able to maximize revenue target numbers
- Work collaboratively with client partners and account managers in other geographies (Europe and Americas)

Qualifications

- 10+ years in a client-facing role as a Client Success Partner or Account Manager, managing a portfolio of multiple accounts, amounting to at least $10m. Proven track record of building and maintaining long-term client relationships
- Experience in running complex digital transformation programs for mid to large scale clients, with demonstrable examples of leading such engagements from ideation through execution and support
- Demonstrable success in upselling and cross selling digital services, using creative problem solving approaches
- Skilled in identifying buying factors and ability to position services effectively
- Ability to lead with confidence through ambiguity
- Aptitude to learn new technology concepts quickly and be able to apply them in real conversations to generate new opportunities
- Strong communication and leadership skills. Must be able to work within a multi-geo, multi-culture, cross-functional team

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