Telemarketing, Tele sales, or Call Center supervisor

4 weeks ago

Delhi India InTalent Asia Full time

Job Description Job Title: Telemarketing Supervisor Location: Colombo, Sri Lanka Employment Type: Full-Time About the Role We are seeking an experienced and dynamic Telemarketing Supervisor from India to join our growing team in Colombo, Sri Lanka. The ideal candidate will be responsible for leading a team of telemarketing executives, driving sales performance, improving lead generation efficiency, and ensuring the highest level of customer engagement and conversion. Qualifications and Experience - Bachelor's degree in Marketing, Business Administration, or a related field. - 47 years of experience in telemarketing, inside sales, or call center operations, with at least 2 years in a supervisory or team lead role. - Proven track record of achieving sales and telemarketing targets. - Strong leadership, communication, and interpersonal skills. - Ability to analyze performance metrics and drive results through data-driven decisions. - Proficient in CRM and telecalling software tools. - Willingness to relocate and work full-time in Colombo, Sri Lanka. - Fluency in Hindi and English is essential. Key Responsibilities - Supervise, train, and motivate a team of telemarketing executives to achieve daily, weekly, and monthly sales and lead generation targets. - Monitor team performance through call audits, reports, and feedback sessions. - Develop and implement telemarketing scripts, sales strategies, and communication guidelines to enhance conversion rates. - Coordinate with sales and marketing departments to align telemarketing campaigns with overall business goals. - Prepare regular reports on campaign effectiveness, lead quality, and team performance. - Maintain up-to-date knowledge of products, pricing, and market trends. - Ensure high levels of professionalism, customer satisfaction, and compliance with company policies. - Manage scheduling, attendance, and performance evaluations of telemarketing staff. - Provide continuous coaching, mentoring, and skill development for team members. Compensation & Benefits - Competitive salary (commensurate with experience). - Performance-based incentives and bonuses. - Accommodation and relocation assistance (for Indian candidates). - Medical insurance and other local benefits as per Sri Lankan employment laws. - Opportunity for career growth in a multinational environment.

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