▷ 3 Days Left Operations Analyst

About Us At ANZ we re shaping a world where people and communities thrive driven by a common goal to improve the financial wellbeing and sustainability of our millions of customers About the Role This position is responsible for managing the key functions across Digital service function Service and Join team is our 24X7 customer servicing team that supports the contact centre business in NZ across various processes The teams operate around the clock and works in partnership with NZ having shared responsibilities with onshore counterparts The role requires to handle requests for joining ANZ or applying for a bank account resident or migrant to NZ Does not need to provide advice and therefore not required to be nominated representative To provide exceptional customer experience via digital channels over the phone online and email meeting the needs of customers The outcomes are to be achieved through living the ANZ Values being competent bankers and with outputs being well managed and customer oriented In addition it will also be expected that this role undertakes some up skilling and cross skilling into other functions to maximise operational capability to establish First Contact Resolution and be flexible to work 24 7 roster Role Type Permanent Role Location Bangalore Work Hours Night shifts What will your day look like As an Operation Analyst you will Liaise with stakeholders in a professional manner assisting with all enquiries to finalisation and or escalating within a timely manner Provide administrative support including creation of correspondence material to ensure customers are aware of their obligations and requirements to enable closure of cases Provide a high level of customer service to customers Provide accurate and up to date information on all enquiries Provide any written concerns from customers to supervisor manager - escalation of stakeholders concerns appropriately Completing all required documentation with no minimal errors Providing appropriate verbal information to stakeholders Sharing information and providing ongoing support and guidance to team members To be able to comply with customer identification process and AML obligations Accurate recording of information in work tools creates minimal rework for own other team Maintain customer service level agreements Be a digital advocate Demonstrate sound knowledge of the bank s digital solutions the ability to problem solve and educate customers What will you bring To grow and be successful in this role you will ideally bring the following Should be graduate in accounts finance management MBA Fresher or 1- 2 years of exp in baking operations Should be flexible with night shifts Shoul dbe flexible working on weekends Sound communication skills written and verbal High level of resilience across various systems Strong Stakeholder Management Negotiation and Influencing skills Understanding Digital business Excellent communication skills both written and oral Strong customer ethics to provide quality and timely customer service Accuracy and attention to detail Concern for Quality and Standards A positive attitude and willingness to contribute to the successful team environment You re not expected to have 100 of these skills At ANZ a growth mindset is at the heart of our culture so if you have most of these things in your toolbox we d love to hear from you So why join us Bengaluru GCC ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets With more than 7 500 people our Bengaluru team is the bank s largest technology data and operations centre outside Australia In operation for over 33 years the centre is critical in delivering the bank s strategy and making an impact for our millions of customers around the world Our Bengaluru team not only drives the transformation initiatives of the bank it also drives a culture that makes ANZ a great place to be We re proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong We know our people need different things to be great in their role so we offer a range of flexible working options including hybrid work where the role allows it Our people also enjoy a range of benefits including access to health and wellbeing services We want to continue building a diverse workplace and welcome applications from everyone Please talk to us about any adjustments you may require to our recruitment process or the role itself If you are a candidate with a disability or access requirements let us know how we can provide you with additional support To find out more about working at ANZ visit You can apply for this role by visiting ANZ Careers and searching for reference number 102105 Job Posting End Date 19 09 2025 11 59pm IST