Delivery Manager

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleInfrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure good at providing analysis documenting and diagraming work for hand-off offering timely solutions and generally figuring it out This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients Delivery Oversight Lead the planning execution and delivery of Oracle ERP e g Oracle Cloud Fusion EBS projects and services across business operations Stakeholder Management Serve as the primary point of contact between business stakeholders and technical teams Facilitate requirements gathering solution alignment and status reporting Operational Excellence Ensure Oracle application services meet SLAs and performance standards continuously optimizing support processes and issue resolution workflows Team Leadership Manage cross-functional teams of Oracle consultants developers and support analysts provide guidance mentoring and performance oversight Project Governance Maintain project schedules manage risks issues and track milestones to ensure on-time within-scope and on-budget delivery Change Release Management Coordinate with DevOps and QA teams to manage Oracle application updates patches and release cycles Vendor Coordination Manage relationships with Oracle and third-party service providers to ensure delivery quality and compliance with contractual terms Continuous Improvement Analyze current business processes and make recommendations for automation or enhancement through Oracle capabilities This is a project-based role where youll enjoy deep involvement throughout the lifespan of a project as well as the chance to work closely with Architects Technicians and PMs Whatever your current level of tech savvy or where you want your career to lead youll find the right opportunities and a buddy to support your growth Boredom Trust us that wont be an issue Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job and youll continuously grow as a Cloud Hyperscaler Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer and there are opportunities at every skill level to grow in either of these directions Who You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Technical and Professional Experiencexc2xb7 8 years of experience in Oracle ERP Cloud Fusion EBS with at least 3 years in a delivery or operations management role xc2xb7 Proven track record of delivering enterprise Oracle solutions across various modules Finance SCM HCM etc xc2xb7 Strong understanding of ITIL processes service delivery frameworks and project management methodologies Agile Waterfall xc2xb7 Excellent communication stakeholder management and problem-solving skills xc2xb7 Ability to manage multiple priorities in a fast-paced environment xc2xb7 Strong working knowledge of Oracle 11g 12c 19c databases xc2xb7 Proficiency in RMAN Data Pump and database cloning techniques xc2xb7 Expertise in SQL and PL SQL troubleshooting and tuning xc2xb7 Expertise in SQL and PL SQL troubleshooting and tuning xc2xb7 Familiar with Oracle Enterprise Manager OEM or other monitoring tools xc2xb7 Experience with ASM RAC and Data Guard for HA and DR setups Preferred Technical and Professional Experiencexc2xb7 Bachelors degree in Computer Science Information Systems Business Administration or related field Maintain and review logs alerts and AWR ASH reports for proactive tuning xc2xb7 Support scheduled jobs DBMS SCHEDULER CRON etc and resolve failures xc2xb7 Maintain accurate documentation of configurations tasks and incidents xc2xb7 Participate in on-call rotations and provide after-hours support as needed xc2xb7 Collaborate with application teams infrastructure teams and other DBAs to support projects and resolve issues Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address