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2 weeks ago
Job Description Key Accountabilities and Main Responsibilities: - Consulting & Requirements Elicitation: - Consult with business and IT stakeholders to perform requirements elicitation and gathering. - Design technical monitoring and alerting solutions to meet both business and technical requirements. - Develop and build technical solutions to meet functional and non-functional requirements. - Support & Maintenance: - Support, maintain, and continuously improve Link Group's global Monitoring and Event Management platform and associated integrations. - Manage lifecycle of Monitoring and Alerting tools ensuring software currency and maintenance occurs per agreed release cycles. - Promoting & Championing: - Promote and champion current and future capabilities of Link Group's global Monitoring and Event Management platform. - Collaborate and communicate effectively with team members and peers. - Review, update, and continuously improve processes, standards, policies, and documentation. - Specialist Expertise: - Provide specialist expertise and advice related to Monitoring and Event Management. - Effectively manage colleague, client, and stakeholder expectations and relationships. Experience & Personal Attributes: - Technical Skills & Experience: - Demonstrated experience in Monitoring and Event Management tools, including Splunk, Elastic, BMC, CA, Micro Focus, ScienceLogic, Solar Winds, AppDynamics, Dynatrace, New Relic. - Experience in designing and building monitoring solutions across applications, infrastructure, and networks. - Excellent knowledge of Splunk and New Relic Best Practices with up-to-date knowledge of product developments and features. - 5+ years of Splunk integration, configuration, and deployment experience (Search Heads, Indexer Clusters, HTTP Event Collectors, Deployment Servers, Heavy Forwarders). - Knowledge of SPL for solving complex data analytics problems and writing efficient queries. - Experience managing data retention policies and performing index administration, maintenance, optimization, and configuration backups. - Customer Experience & Security: - Experience in improving customer experience via innovative and intuitive technical solutions. - Knowledge of user administration and security best practices for Monitoring tools. - Knowledge of Splunk at an architectural level, including integration with ServiceNow and other monitoring toolsets. - System Design & Development: - Strong knowledge of system design and development within Service-Oriented Architecture (SOA) and web services integration (XML, REST, SPML, SOAP). - Proficiency in JavaScript, JSON, AJAX, CSS, XHTML, and XML. - Certifications & Methodologies: - Strong knowledge of ITIL v3/v4 methodologies, ITSM concepts, and enterprise IT architecture. - Splunk and New Relic certification preferred. - ITIL v3/v4 certification preferred. - Education & Experience: - Bachelor's degree in computer science, engineering, or related field preferred. - Minimum 5 years of experience in an enterprise environment. - Personal Attributes: - Well-developed communication skills, both written and verbal, necessary to describe complex issues and actions clearly. - Ability to speak confidently with functional colleagues and senior management. - Ability to work under pressure and follow processes and procedures with accuracy and attention to detail. - Self-starter and a team player. - Full working rights in Australia.
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