Customer Service Representative

3 weeks ago

Bengaluru, Karnataka, India CV Formula Full time
Job Description

Company Description

CV Formula is a professional resume and career branding service that helps job seekers significantly improve their interview response rates. They offer a 60-day interview guaranteepromising 2x more interviews or a free CV rewrite. Drawing on insights from over 100,000 job descriptions, ATS rules, and examples of Fortune 500shortlisted resumes, CV Formula provides:

- Free, instant CV analysis and a callback with a CV score in about 7 minutes
- One-on-one collaboration with an expert writer to deliver an ATS-compliant first draft within 24 hours (paid)
- A job-ready resume tailored for applications within 48 hours

With experts across 20+ industries, the service focuses on making resumes concise, keyword-optimized, and aligned to target roles, aiming to boost shortlist chances by up to 97%. Client testimonials highlight fast turnaround, personalized guidance, and improved interview outcomes, with users reporting shortlists at companies such as Apple, McKinsey, Google, Microsoft, BlackRock, and Deloitte. Additional support includes direct consultations with experts and resources like team profiles and articles to help candidates get seen, get hired, and get ahead.

Role Description

This is a full-time on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, and providing high-quality customer support. Daily tasks include addressing customer questions, resolving complaints, and ensuring customer satisfaction. The role also involves maintaining a positive customer experience by effectively managing communications and fostering strong customer relationships.

Qualifications

- Customer Service, Customer Support, and Customer Experience skills
- Experience in managing and resolving customer inquiries and complaints
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and work efficiently under pressure
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software and tools
- 2+ Years of Experience

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