 
						▷ [Apply in 3 Minutes] Technical Trainer - Home Appliances
3 weeks ago
Job Description About The Role RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include: Key Responsibilities - Developing and delivering training programs related to quality and after-sales service. - Managing the training program across all cities for helpers, drivers, executives, and managers through classroom training, online video viewing, and handbook reading. - Managing the feedback loop for escalations or deviations from SOP and addressing them through retraining. - Serving as the subject matter expert for the appliance category. - Designing, developing, and delivering training programs on warehouse processes, quality control procedures, and policies. - Conducting regular training sessions to ensure warehouse staff possess the necessary knowledge and skills. - Coaching and mentoring warehouse staff on best practices for quality control, inventory management, and order fulfillment. - Observing warehouse operations to identify areas for improvement. - Developing and implementing new processes to optimize operations and uphold quality standards. - Maintaining and updating training materials reflecting procedural changes. - Collaborating with teams to resolve quality control issues. - Tracking and measuring training effectiveness and improving programs as needed. - Supporting continuous improvement through technology adoption and best practices. - Preparing and maintaining comprehensive documentation for training and quality control. - Staying informed about industry best practices in warehouse operations and quality management. Preferred Qualifications - Bachelor's degree and minimum 2 years of after-sales service experience. - Proven expertise in training program development and delivery. - Strong understanding of warehouse operations and quality control procedures. - Exceptional communication, interpersonal, and coaching skills. - Capability to multitask and prioritize in a dynamic work environment. - Strong analytical and problem-solving abilities. - Proficiency in Microsoft Office Suite or G Suite tools. - Commitment to continuous improvement and quality standards. - Technical background in appliance after-sales services which could contribute to content development. Benefits - Competitive salary and benefits package. - Impactful role in enhancing warehouse operations efficiency and quality. - Dynamic work environment with an innovative team. - Contribution to a company revolutionizing the furniture rental industry. Skills: technical trainers,after-sales service,microsoft office suite,home appliances,quality control procedures,training,training program development,operations,appliances,management,process improvement,communication skills,analytical skills,quality control,problem-solving,communication,g suite,inventory management,warehouse operations,coaching and mentoring
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