Associate Director Of Sales

JOB SUMMARYAssists in leading the property s segmented sales effort e g group transient association corporate etc and assists in the implementation of the segment sales strategy and achieving segment revenue goals property revenue goals and guest and employee satisfaction Conducts all day-to-day activities related to the sales function with a focus on building long-term value-based customer relationships that enable achievement of property sales objectives Achieves personal booking goals CANDIDATE PROFILEEducation and Experience 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 3 years experience in the sales and marketing or related professional area OR 4-year bachelor s degree in Business Administration Marketing Hotel and Restaurant Management or related major 1 year experience in the sales and marketing or related professional area CORE WORK ACTIVITIESDeveloping Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment Assists in the development implementation and sustaining of aggressive solicitation program focused on increasing business Works with management team to create and implement a sales plan addressing revenue customers and the market for the segment led by the DOS Assists with the development and implementation of promotions both internal and external Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential e g sets example with personal booking goals Recommends booking goals for sales team members Managing Sales Activities Approves space release for catering to maximize revenue DOS Group in the absence of a Business Evaluation Manager Participates in sales calls with members of sales team to acquire new business and or close on business Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence Analyzing Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals Assists Revenue Management with completing accurate six period projections Reviews sales and catering guest satisfaction results to identify areas of improvement Ensuring Exceptional Customer Service Displays leadership in guest hospitality exemplifies customer service and creates a positive example for guest relations Interacts with guests to obtain feedback on product quality and service levels Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product e g rooms meeting facilities and equipment food and beverage service levels execution against contract and overall satisfaction Empowers employees to provide excellent customer service Observes service behaviors of employees and provides feedback to individuals and or managers Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement Ensures that a customer recognition program is in effect throughout Sales Executes and supports the company s Customer Service Standards and property s Brand Standards Participates in and practices daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program event Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event Building Successful Relationships Develops and manages relationships with key stakeholders both internal and external Works collaboratively with off-property sales channels e g Event Booking Center Market Sales GSO to ensure the property needs are being achieved and the sales efforts are complementary not duplicative Works with Human Resources Engineering and Loss Prevention to ensure compliance with local state and federal regulations and or union requirements Attends customer events trade shows and sales missions to maintain build or develop key relationships with GSO Managers and customers Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you