Domestic BPO Outbound Sales Process Trainer

5 days ago

Rajkot India TQV Private Limited Full time

Job Description

We are seeking an experienced and motivated BPO Sales Trainer to lead, design, and deliver impactful sales training programs for our team. This role is critical in shaping the performance and effectiveness of our sales professionals across all levels.

Key Responsibilities:

- Develop Training Programs: Design and structure engaging sales training materials, modules, role-plays, manuals, and digital resources, aligned with business goals.
- Deliver Effective Training: Conduct onboarding, new hire, refresher, soft skills, and sales process training sessions. Facilitate interactive workshops and one-on-one coaching sessions.
- Performance Analysis: Monitor sales team performance post-training, analyze gaps using data-driven insights, and recommend tailored improvement plans.
- Skill Enhancement & Coaching: Focus on strengthening communication, product knowledge, lead conversion skills, and objection handling techniques.
- On-Floor Support: Work closely with the team on the floor, offering real-time coaching and feedback.
- Ensure Process Adherence: Train employees to follow the company's structured sales processes, scripts, and compliance standards.
- Training Evaluation: Continuously assess the effectiveness of training initiatives and update content to ensure relevance and impact.
- Knowledge Base Management: Create and maintain up-to-date training documentation, FAQs, and job aids for consistent knowledge delivery.

Qualifications & Experience:

- Minimum 3-5 years of experience in sales training, preferably in a BPO or outbound sales environment.
- Proven ability to lead and coach sales teams to meet or exceed performance targets.
- Bachelor's degree preferred. Certification in Training, Sales, or Soft Skills will be an added advantage.

Skills Required:

- Sales Expertise: Deep understanding of sales fundamentals, conversion techniques, and objection-handling strategies.
- Communication Skills: Clear and persuasive verbal and written communication, including the ability to simplify complex ideas.
- Training Mindset: Ability to build scalable, learner-focused training strategies that address both skill and mindset.
- Analytical Thinking: Skilled in interpreting performance data to identify trends, gaps, and opportunities for improvement.
- Interpersonal Intelligence: Can foster trust and openness in trainees while giving constructive, actionable feedback.
- Adaptability: Able to customize training methods based on individual learning styles, seniority, and performance level.
- Coaching Orientation: Passion for mentoring and motivating others, with the patience to guide both fast and slow learners.
- Professional Maturity: Maintains poise, empathy, and neutrality while handling performance concerns or difficult trainees.

Why Join Us

Shape the future of our sales force. As a BPO Sales Trainer at TQV, you'll empower individuals to exceed targets, grow professionally, and represent the brand with confidence. This is your chance to build a training culture that drives performance and business success.

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