Business Analyst

1 week ago


Tumkūr, India Curefit Full time

What You’ll Do - Write and fine-tune SQL queries to pull the right data from multiple sources and turn it into meaningful insights. - Build and maintain reports and dashboards (daily, weekly, monthly) to track operations performance and key business metrics. - Collaborate closely with Ops, Product, Tech, and CX teams to drive better decision-making through data. - Use insights to identify process gaps, performance trends, and improvement opportunities. - Automate recurring reports and improve data accuracy, consistency, and turnaround time. - Support leadership with deep-dive analyses, ad-hoc reports, and performance reviews. What We’re Looking For - 1–3 years of experience in support operations, analytics, or business operations roles. - Strong working knowledge of SQL — you enjoy writing queries and exploring data hands-on. - Advanced proficiency in Excel / Google Sheets (pivots, formulas, data cleaning, etc.). - Familiarity with visualization tools like Tableau, Power BI, or Looker Studio — nice to have but not mandatory. - Basic knowledge of Python, Google Apps Script, or workflow automation tools is a plus. - Understanding of support metrics such as SLAs, resolution rates, and CSAT. - A proactive mindset with attention to detail, curiosity, and the ability to work independently.



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