Customer Care

3 weeks ago

Delhi, India Energyex UK Full time

Customer Care & Sales Support Executive (UK Energy Market) – Remote / Delhi NCR Company: Energyex UK Location: Remote (India) – Delhi NCR Shift: 🕐 Oct–Mar: 1:30 PM – 10:30 PM IST 🕐 Mar–Oct: 12:30 PM – 9:30 PM IST (UK Business Hours) 💡 About Energyex: Energyex is a UK-based consultancy specialising in utilities, cleaning, and property management solutions for housing associations and commercial clients. We manage the full lifecycle — from energy procurement and invoice validation to cleaning operations and rebate reporting — providing end-to-end operational support. We are now expanding into a BPO Hub in Delhi to serve our growing UK client base. 🎯 Role Overview We’re hiring an experienced Customer Care & Sales Support Executive with a background in sales, client communication, and back-office coordination to manage day-to-day UK client operations. You’ll handle supplier communication, quotations, contracts, and CRM updates while supporting sales and lead conversion. The ideal candidate combines customer service excellence with a sales-driven mindset and has hands-on experience with UK energy suppliers or brokers. 🧩 Key Responsibilities - Daily client communication and supplier coordination. - Manage CRM data (MPAN/MPRN, supplier info, contract dates). - Prepare, draft, and submit contracts via supplier portals. - Handle quotations, renewals, and supplier objections. - Support new lead qualification and conversion through Energyex’s lead system. - Validate supplier invoices and ensure compliance with agreed terms. - Maintain accuracy and meet company SLAs. 💰 Compensation & Incentives - Salary: ₹28,000 – ₹35,000/month - Incentives: - 3% on renewal/contract submissions - Up to 15% on converted leads (Energyex invests heavily in verified UK business leads) - Additional performance bonuses available 📈 Career Growth Clear progression path to Senior Executive and BPO Operations Lead (Managerial Role) within our Delhi hub. 🌟 Ideal Candidate - Experience with UK energy suppliers, brokers, or consultants (mandatory) - Strong sales and customer support background - Excellent written and spoken English - Skilled in CRM systems, Excel/Google Sheets - Detail-oriented, proactive, and target-driven 🚀 Why Join Energyex - Join a growing UK consultancy expanding into India - Combine sales + operations in one impactful role - Transparent incentives and growth plan - Work-from-home flexibility with clear accountability 📩 Apply Now: Send your CV with a short note about your UK energy and sales experience to info@energyex.uk Shortlisted candidates will be invited for a virtual interview and training.

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