L1 Support

1 day ago

Bengaluru India Tarento Group Full time

Job Description About Tarento Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions. We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you'll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose. Job Overview We are seeking a dedicated and skilled Application Support Specialist with 2 years of experience to join our L1 support team. The ideal candidate will serve as the first point of contact for users encountering application-related issues, ensuring that all problems are accurately recorded, categorized, and addressed promptly. Key Responsibilities - Serve as the first-level contact for end users experiencing issues with applications. - Log and track all reported issues using issue tracking/ticketing software. - Categorize and diagnose software-related issues and determine their severity. - Provide basic troubleshooting support and resolve common user issues at the L1 level. - Escalate unresolved or critical issues to the Application Development & Maintenance team as needed. - Follow up on open tickets and ensure timely resolution. - Maintain clear documentation of issues and resolutions for future reference. - Communicate effectively with internal teams and end-users in both Hindi and English. Required Skills & Qualifications - 2 years of experience in Application Support or IT Helpdesk (L1 support). - Proficiency in using issue tracking or ticketing tools (e.g., Jira, ServiceNow, Freshdesk). - Strong understanding of software applications and the ability to diagnose user-reported problems. - Ability to work effectively in a team and collaborate with cross-functional departments. - Excellent verbal and written communication skills in both Hindi and English. - Strong customer service orientation and attention to detail. Good To Have - Scripting proficiency: Ability to develop automated scripts to handle tasks of varying complexity. - Troubleshooting skills: Experience identifying and troubleshooting application-related issues reported to the helpdesk.

  • L1 Support

    3 weeks ago

    Pune, India RadarSoft Technologies Full time

    Job Description Company Description At RadarSoft Technologies, we&aposre your innovation partners, not just IT experts. We specialize in crafting cutting-edge solutions that drive growth, enhance efficiency, and optimize technology for our clients. Our team is dedicated to making technology work for you, ensuring that it adds value and helps in achieving...

  • L1 Support Engineer

    3 weeks ago

    Bengaluru, India FirstHive Full time

    Job description: Role: L1 Technical Support Engineer Location: HSR layout sector 2, Bengaluru Shift: 24/7 with Rotational Roles AND Responsibilities: L1 Technical Support Engineers play a crucial role in providing initial support and troubleshooting for technical issues reported by customers or end-users. Here are some key skills required for this role:...

  • L1 Support Engineer

    1 week ago

    Bengaluru, Karnataka, India FirstHive Full time ₹ 1,90,000 - ₹ 20,00,000 per year

    Job description:Role: L1 Technical Support EngineerLocation: HSR layout sector 2, BengaluruShift: 24/7 with RotationalRoles AND Responsibilities: L1 Technical Support Engineers play a crucial role in providing initial support and troubleshooting for technical issues reported by customers or end-users. Here are some key skills required for this role:Technical...

  • L1 Support Engineer

    3 weeks ago

    Bengaluru, India LitSpark Solutions Full time

    Job Title: L1 Support Engineer - Cloud Experience: 1 – 2 years Location: Bangalore Job Summary: We are seeking a proactive and technically skilled L1 Support Engineer to provide first-level IT and cloud support. The role involves assisting end-users with troubleshooting hardware, software, network, and cloud-related issues while ensuring smooth day-to-day...

  • L1 Support Engineer

    1 week ago

    Bengaluru, Karnataka, India LitSpark Solutions Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    Job Title: L1 Support Engineer - CloudExperience: 1 – 2 yearsLocation: BangaloreJob Summary:We are seeking a proactive and technically skilled L1 Support Engineer to provide first-level IT and cloud support. The role involves assisting end-users with troubleshooting hardware, software, network, and cloud-related issues while ensuring smooth day-to-day IT...

  • Customer Support Specialist-l1

    2 weeks ago

    India Bloom Consulting Services Full time

    NA Experience **1 yea - 4Year years** Offered Salary Notice Period **Not Disclosed** - Experience level -Min 1 Y-4Years - Experience in Application Support. - Demonstrated background in any of the Domains mentioned in the poster below. - Good knowledge on recent activities of Social Media ( Facebook, LinkedIn, Twitter) - Working knowledge on any...

  • L1 Support Engineer

    1 week ago

    Bengaluru South, Karnataka, India Ample Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    If you are passionate about providing exceptional technical support, solving problems, and growing your career in IT support, this is your chanceRole:L1 Support EngineerExperience:1-4 YearsSkills:Google workspace ,Jira & Octa

  • L1 Support "Contract"

    3 weeks ago

    Bengaluru, India Acesoft Labs Full time

    Dear All, Work Location: Bengalore Contract Duration : 1Year Work Exp:0-3 Years Budget: 6 LPA N.p:Immediate to 15 Days Work Mode: Work from Office Interview Mode:L1 Virtual,L2 face 2 face Position name: L1 Support Must Have: 1) Good Communication Skills

  • L1 Support "Contract"

    14 hours ago

    Bengaluru, Karnataka, India Acesoft Labs Full time ₹ 7,20,000 - ₹ 7,92,000 per year

    Dear All,Work Location: BengaloreContract Duration : 1YearWork Exp:0-3 YearsBudget: 6 LPAN.p:Immediate to 15 DaysWork Mode: Work from OfficeInterview Mode:L1 Virtual,L2 face 2 facePosition name: L1 SupportMust Have:1) Good Communication Skills

  • L1 Support

    2 weeks ago

    Bengaluru, Karnataka, India Atyati Technologies Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: L1 Support - Technical Associate Openings: 2Requirements:LanguagesOdia + Bengali + EnglishEducation: B.A. / B.ComSkills: Basic computer knowledge, good communication skillsExperience: FreshersJob Location: BangaloreWork Mode: Work from OfficeKey Responsibilities:Provide first-level technical support to customers via phone, email, and chat in the...