L1 Support

3 weeks ago

Bengaluru India Tarento Group Full time

Job Description About Tarento Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions. We're proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you'll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose. Job Overview We are seeking a dedicated and skilled Application Support Specialist with 2 years of experience to join our L1 support team. The ideal candidate will serve as the first point of contact for users encountering application-related issues, ensuring that all problems are accurately recorded, categorized, and addressed promptly. Key Responsibilities - Serve as the first-level contact for end users experiencing issues with applications. - Log and track all reported issues using issue tracking/ticketing software. - Categorize and diagnose software-related issues and determine their severity. - Provide basic troubleshooting support and resolve common user issues at the L1 level. - Escalate unresolved or critical issues to the Application Development & Maintenance team as needed. - Follow up on open tickets and ensure timely resolution. - Maintain clear documentation of issues and resolutions for future reference. - Communicate effectively with internal teams and end-users in both Hindi and English. Required Skills & Qualifications - 2 years of experience in Application Support or IT Helpdesk (L1 support). - Proficiency in using issue tracking or ticketing tools (e.g., Jira, ServiceNow, Freshdesk). - Strong understanding of software applications and the ability to diagnose user-reported problems. - Ability to work effectively in a team and collaborate with cross-functional departments. - Excellent verbal and written communication skills in both Hindi and English. - Strong customer service orientation and attention to detail. Good To Have - Scripting proficiency: Ability to develop automated scripts to handle tasks of varying complexity. - Troubleshooting skills: Experience identifying and troubleshooting application-related issues reported to the helpdesk.

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