
Urgent Business Support Analyst
3 weeks ago
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a Business Support Senior Associate to join our team in Coimbatore.
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a Business Support Senior Associate to join our team in Coimbatore.
Position's General Duties and Tasks
We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
. Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
. Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
. Processing and logging incoming chats/emails into the CRM system.
. Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
. Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
. Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
. Coordinating training and mentoring activities for new team members.
. Maintaining confidentiality of information.
. Performing other duties as the need arises.
Required Skills for this role include:
Candidate should have a minimum of 3-5 years experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work in complete night shifts
Any Graduation with English as a compulsory subject.
Ability to sit at a desk/remote for extended periods.
Proficient with MS Office suites and leading CRM tools such as Salesforce
Preferred Skills include:
Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.
-
Business Analyst
3 weeks ago
Coimbatore, Tamil Nadu, India Idexcel Full timeDear Candidates, Greetings for the Day We are Hiring for a Business Analyst - CRM & Marketing role for Hyderabad Location,Please find below attached Job description and details,Job Description : Designation: Business Analyst - CRM & MarketingClient : IDEXCEL Technologies, Full Time PositionExperience: 5+ YearsNotice Period: immediate to 15 DaysWork Mode:...
-
Business Analyst
2 days ago
Coimbatore, Tamil Nadu, India LYFnGO Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Business AnalystExperience Required:1+ YearsLocation: CoimbatoreEmployment Type:Full-TimeJob Overview:We are looking for a Business Analystwith 1+ years of experience and astrong QA backgroundto join our team. The ideal candidate will bridge the gap between business and technology, ensuring requirements are clearly defined, tested, and implemented...
-
Urgent: Business Analyst
3 weeks ago
Coimbatore, Tamil Nadu, India Value Health Inc Full timeLocation: Coimbatore Experience: 4 to 8+ years Employment Type: Full-time Compensation: Competitive + Benefits + Performance BonusAbout UsWe build AI-powered, Salesforce-enabled healthcare products that reduce admin burden and improve patient outcomes. Join us to shape products from concept to launch with real ownership and impact.Key Responsibilities-...
-
Business Analyst
2 days ago
Coimbatore, Tamil Nadu, India iTECH Software Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Business AnalystLocation: CoimbatoreExperience: 3–5 YearsEmployment Type: Full-timeAbout the RoleWe are looking for an experienced Business Analyst to join our dynamic team in Coimbatore. The ideal candidate will be responsible for gathering business requirements, analyzing processes and providing data-driven recommendations to improve...
-
Business Analyst
2 weeks ago
Coimbatore, Tamil Nadu, India edctglobal Full time ₹ 15,000 - ₹ 2,50,000 per yearJob Overview:We are looking for a Business Analyst with 1+ years of experience and a strong QA background to join our team. The ideal candidate will bridge the gap between business and technology, ensuring requirements are clearly defined, tested, and implemented successfully. This role involves requirement gathering, process analysis, documentation, and...
-
Business Analyst
3 weeks ago
Coimbatore, Tamil Nadu, India Obrimo Technologies Full timeAbout the RoleWe are seeking an experienced Salesforce nCino Business Analyst to join our team. The ideal candidate will have deep expertise in Banking & Financial Services workflows, hands-on knowledge of nCino Loan Origination System (LOS), and strong Salesforce platform experience. You will act as a bridge between business stakeholders and technical...
-
RPA Business Analyst
2 weeks ago
Coimbatore, Tamil Nadu, India Saira jobs Full timeJob Description :We are looking for a detail-oriented and proactive RPA Business Analyst to support our automation initiatives. The ideal candidate should have hands-on experience working with RPA tools and strong documentation and stakeholder management skills.Key Responsibilities :- Collaborate with stakeholders to gather and document business...
-
Business Analyst
1 week ago
Coimbatore, Tamil Nadu, India The Art Of Living HR Full time ₹ 3,69,000 - ₹ 14,42,614 per yearWe are seeking a detail-oriented and analytical Business Analyst to join our team. You will act as the bridge between business needs and technical solutions—gathering requirements, analyzing processes, and delivering insights that drive strategic decisions and successful product or project outcomes.The ideal candidate will have strong problem-solving...
-
Business Analyst
2 days ago
Coimbatore, Tamil Nadu, India Pinnacle Seven Technologies Full time ₹ 8,00,000 - ₹ 9,00,000 per yearRole: Business Analyst (Odoo, ERP Experience)Experience: 1 to 4 yearsLocation: Coimbatore, Tamil Nadu - (only from Tamil Nadu, Kerala people required)Description:Proven experience as a Business Analyst, a minimum of 3 years of experience, preferably in Odoo ERP implementations or similar ERP systems.Strong understanding of business processes and experience...
-
Business Analyst
6 days ago
Coimbatore, Tamil Nadu, India Value Health Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout Value Health IncValue Health Inc. is a fast-growing Life Sciences and Healthcare Technology company driving digital transformation across the globe. We specialize in cloud-native product development, platform modernization, and advanced analytics for Fortune 500 enterprises. With deep domain expertise in Life Sciences and a strong foundation in...