Customer Care Executive

2 weeks ago

Ahmedabad, Gujarat, India Group Landmark Full time
Job Description

Skills:
Communication Skills, Customer Service, CRM Software, Automobile, Automotive, Call Handling,

Job Purpose

The Customer Care Executive ensures a seamless and premium experience for customers by handling inquiries, coordinating between departments, resolving complaints, and maintaining long-term customer relationships. The role is vital for improving Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) at the dealership.

Key Responsibilities

- Customer Interaction
- Handle inbound and outbound calls, emails, and walk-in inquiries.
- Assist customers with booking test drives, service appointments, and product information.
- Guide customers regarding insurance renewals, accessories, and service packages.
- Customer Relationship Management
- Conduct feedback and follow-up calls after sales and service.
- Address and resolve customer concerns with empathy and professionalism.
- Maintain strong relationships to drive loyalty and repeat business.
- Coordination & Support
- Work closely with Sales, Service, and Insurance teams to ensure smooth processes.
- Maintain customer records in CRM/DMS software.
- Support in organizing events, customer meets, and engagement activities.
- Customer Experience Enhancement
- Ensure customers feel welcomed and valued at the showroom and service center.
- Promote loyalty programs, AMC, extended warranty, and dealership offers.
- Escalate unresolved issues to management for quick resolution.

Key Skills & Competencies

- Excellent communication skills (English, Hindi & local language).
- Polite, presentable, and customer-first approach.
- Strong problem-solving and coordination skills.
- Computer proficiency (MS Office, CRM software).

Qualifications & Experience

- Graduate in any discipline.
- Minimum 13 years of experience in customer service (automobile / hospitality / retail preferred).
- Freshers with excellent communication skills may also be considered.

  • Customer care executive

    3 weeks ago

    Ahmedabad, Gujarat, India Prudent Corporate Advisory Services Ltd. Full time

    Prudent Corporate Advisory Services Ltd is urgently hiring for the role of Customer Care Executive. Location : Ahmedabad- Gulbai TekraWork Schedule : 6 Days Working & 2 Rotational Saturdays OffWork Timings : Day Shift OnlyJob Type : On-roll full timeJob Description : We are looking for a Customer Care Executive to handle complaints, provide appropriate...

  • Customer Care Executive

    4 weeks ago

    Ahmedabad, Gujarat, India Prudent Corporate Advisory Services Ltd. Full time

    Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.Location: Ahmedabad- Gulbai TekraExperience required: 0-4 yearsJob Description : We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions....

  • Customer Care Executive

    3 weeks ago

    Ahmedabad, Gujarat, India Prudent Corporate Advisory Services Ltd. Full time

    Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process. Location: Ahmedabad- Gulbai Tekra Experience required: 0-4 years Job Description : We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure...

  • Customer Care Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Prudent Corporate Advisory Services Ltd. Full time

    Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.Location: Ahmedabad- Gulbai TekraExperience required: 0-4 yearsJob Description : We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions....

  • Customer Care Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Prudent Corporate Advisory Services Ltd. Full time

    Prudent Corporate Advisory Services Ltd. is urgently hiring for Customer Care Executive- Inbound Process.Location: Ahmedabad- Gulbai TekraExperience required: 0-4 yearsJob Description : We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions....

  • Customer Care Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Group Landmark Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Purpose:The Customer Care Executive ensures a seamless and premium experience for customers by handling inquiries, coordinating between departments, resolving complaints, and maintaining long-term customer relationships. The role is vital for improving Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) at the dealership.Key...

  • Customer Care Representative

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeCustomerCare Full time ₹ 37,50,000 - ₹ 50,00,000

    Customer Care RepresentativeWe are seeking an experienced Customer Care Representative to provide exceptional service to our customers. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.">Job SummaryThe successful candidate will be responsible for handling...

  • Customer Care Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Sophos Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...

  • Customer Care Representative

    2 weeks ago

    Ahmedabad, Gujarat, India Sophos Technology GmbH Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed...

  • Customer Care Representative

    1 week ago

    Ahmedabad, Gujarat, India Sophos Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play...