Assistant Manager

2 weeks ago

Amrāvati, India WNS Full time

Job Description - Display good communication skills in influencing and Leadership skills in delivering good partner and customer experience while interacting with the internal teams and customer. - Manages customer orders from inception to close; provides pricing and delivery information; enters orders into SAP, confirms orders and delivery dates and follows up on all customer orders and inquiries while adhering to standard operating procedures. - Generates invoice corrections, submits corrective action requests and processes return authorizations. - Maintain accurate customer records and update CRM systems with relevant information. - Support, collaborate effectively with multiple teams across the business and communicate with the customers efficiently to deliver consistently high levels of service. - Identify and escalate complex issues to appropriate departments while maintaining ownership until resolution. - Collaborate with various teams across the business in identifying and giving resolutions to support tickets raised. - Work independently and as part of the Customer Support team handling multiple projects simultaneously from start to finish - Provide efficient and effective service to customers, ensuring all internal KPI's are monitored and met. And that the question of the customers is answered politely or expectations are managed. - Take full ownership and accountability of the customers, to ensure that their enquiry is fully answered or if appropriate escalated to the relevant department or partners - Champions continuous improvement to drive efficiency and productivity through recognizing areas of potential improvements to enable a more efficient way of working. - Correctly and systematically use all systems / tools and support provided by the organization according to the situations encountered in order to advise and service the customers. - Prior experience in customer service and sales - Ability to put yourself in the shoes of the customer and see the whole journey - SAP (or other ERP systems) and Salesforce experience a plus. - Shows the ability to liaise across a wide range of people and roles including management, partners and customers - Ability to trouble basic technical issues - When encouraged, I can think 'outside of the box' and courage to challenge the 'norm' - Strong attention to detail - Strong written communication skills - Shows ability to work under pressure - Good track record in a fast- paced environment - Adapts to change and prepared to learn from others - Flexible and adaptable with a 'can do' attitude - 9x5 work environment - Rotational shifts as per Geo served - US and EMEA - Passion for customer service & great listening skills. - Strong problem-solving skills - Excellent time management - Confident and articulate. - Results driven and self-motivated - Typing speed minimum 30 wpm Qualifications - Bachelors or Master's degree in Accounting, Commerce or Customer relationship management. - Strong understanding of accounting principles (GAAP/IFRS). - Proficiency in ERP systems (SAP, Oracle, NetSuite, or similar) and Microsoft Excel. - Excellent communication, negotiation, and stakeholder management skills. - Analytical mind-set with attention to accuracy and detail. - Ability to meet tight deadlines and handle high-volume transactions. - Exposure to shared services or multinational environments preferred

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