Assistant Manager
3 days ago
Company Description WNS Holdings Limited NYSE WNS is a leading Business Process Management BPM company We combine our deep industry knowledge with technology and analytics expertise to co-create innovative digital-led transformational solutions with clients across 10 industries We enable businesses in Travel Insurance Banking and Financial Services Manufacturing Retail and Consumer Packaged Goods Shipping and Logistics Healthcare and Utilities to re-imagine their digital future and transform their outcomes with operational excellence We deliver an entire spectrum of BPM services in finance and accounting procurement customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client We co-create and execute the future vision of 400 clients with the help of our 44 000 employees Core Responsibilities 1 Deliver high-impact New Hire Upskill and Refresher Training focused on airline processes GDS systems and customer service excellence2 Ensure full compliance with client and internal certification standards3 Collaborate with Training Managers and stakeholders to align training outcomes with operational goals4 Identify gaps and recommend improvements based on feedback and performance data5 Develop update and maintain training content tailored to airline operations and client requirements6 Ensure accurate documentation and reporting of training metrics in line with organizational standards7 Work with internal and external stakeholders and drive process improvements and floor support8 Create training programs to address skill gaps in employees by conducting regular TNA and TNI9 Coach and provide feedback to trainees on their performance in class and on the shop floor10 Control absenteeism and attrition in class and motivate the batch11 Consistently achieve or exceed targets on quality and throughput in training12 Participate in regular internal and external stakeholder interactions Qualifications 1 Minimum 5 years of proven experience in training delivery preferably in a fast-paced operations or BPO environment 2 Strong background in airline or travel industry is essential - preferably Reservations and Ticketing background 3 Expert-level proficiency in GDS platforms e g Amadeus Sabre Galileo with hands-on experience in process training 4 Solid understanding of customer service workflows and operational standards 5 Exceptional facilitation communication and stakeholder management skills 6 Demonstrated ability to lead teams coach performance and drive measurable training outcomes 7 Should have Voice training experience of more than 3 years in airline travel domain 8 Ability to work in shifts 9 Should have new hire training experience with adequate exposure to coaching and feedback of new and tenured agents 10 Ability to identify skill gaps in classroom and on the shop floor Design customized training programs and track ROI 11 Good people management and organizational skills 12 Good knowledge of MS Office - PowerPoint Excel and Word 13 Willingness to go over and beyond the regular delivery requirements during ramp peak season 14 Good analytical and presentation skills
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Assistant Manager
3 days ago
Bangalore, Karnataka, India CliqHR Full timeJob Title Assistant Manager - Sales Location Bangalore Employment Type Permanent Full-time Experience 5-10yrs About the Role We are seeking an experienced Assistant Manager - Sales to drive business development and revenue growth in capital and industrial equipment sales with a focus on laundry systems This role plays a key part in expanding our...
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Hotel Assistant Manager
5 days ago
Bangalore, Karnataka, India Four Seasons Hotels Full timeAbout Four Seasons Four Seasons is powered by our people We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine...
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Assistant Manager
3 days ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
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Assistant Manager
13 hours ago
Bangalore, Karnataka, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
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Assistant Sales Manager
3 days ago
Bangalore, Karnataka, India Marriott Hotels & Resorts Full timeThe position assists with the soliciting and handling of sales opportunities Ensures business is turned over properly and in a timely fashion for proper service delivery Assists in leading all day-to-day activities related to sales with a focus on building long-term value-based customer relationships that enable achievement of sales objectives Achieves...
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Assistant Manager
3 days ago
Bangalore, Karnataka, India Side Full timeJob Title Assistant Manager - Work Force Management Type Full-time Permanent About Us Side is a leading provider in the gaming services industry committed to delivering exceptional experiences for our clients and their customers We focus on innovative solutions that enhance gaming experiences worldwide As we continue to expand our operations we are...
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Assistant Manager
5 days ago
Bangalore, Karnataka, India Swiggy Full timeWays of working All 5 days work from office Bangalore About SwiggyxefxbbxbfSwiggy is India s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands With a presence in 500 cities across India partnerships with hundreds of thousands of restaurants an employee base of over 5000 a 2...
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Assistant Sales Manager
3 days ago
bangalore, India Professional Elevators Pvt. Ltd. Full timeRole DescriptionThis is a full-time on-site role for an Assistant Sales Manager located in Bengaluru. The Assistant Sales Manager will be responsible for supporting the sales team, managing customer inquiries, providing exceptional customer service, and assisting in the development of sales strategies. Additional tasks include maintaining sales records,...
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Assistant Sales Manager
2 days ago
Bangalore, India Professional Elevators Pvt. Ltd. Full timeRole Description This is a full-time on-site role for an Assistant Sales Manager located in Bengaluru. The Assistant Sales Manager will be responsible for supporting the sales team, managing customer inquiries, providing exceptional customer service, and assisting in the development of sales strategies. Additional tasks include maintaining sales records,...
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Assistant Sales Manager
2 days ago
Bangalore, India Professional Elevators Pvt. Ltd. Full timeRole Description This is a full-time on-site role for an Assistant Sales Manager located in Bengaluru. The Assistant Sales Manager will be responsible for supporting the sales team, managing customer inquiries, providing exceptional customer service, and assisting in the development of sales strategies. Additional tasks include maintaining sales records,...
