ServiceNow CSM Business Analyst

3 days ago

Bengaluru India SWITS DIGITAL Private Limited Full time

Job Description Position Title: ServiceNow CSM Business Analyst Location: Pan india Experience: 69 years Job Summary We are seeking a ServiceNow Analyst to develop, configure, and customize the ServiceNow platform to meet business requirements. The role involves enhancing IT service management (ITSM), automating workflows, integrating with third-party applications, and collaborating with cross-functional teams to deliver technical solutions. Key Responsibilities - Develop, configure, and customize ServiceNow applications. - Implement workflows, business rules, UI policies, and scripts. - Integrate ServiceNow with third-party applications. - Perform system upgrades, maintenance, and troubleshooting. - Collaborate with stakeholders to gather requirements and provide technical solutions. - Ensure best practices in ServiceNow development, security, and documentation. - Provide user training as needed. Required Skills & Qualifications - 34 years of hands-on experience in ServiceNow development. - Strong knowledge of ServiceNow ITSM modules. - Proficiency in JavaScript, REST APIs, and ServiceNow scripting. - Experience with workflow automation, business rules, and UI policies. - Familiarity with Agile development methodologies. - Excellent problem-solving, communication, and collaboration skills. - ServiceNow certifications (preferred but not mandatory). Preferred Qualifications - Experience with ServiceNow ITOM, CMDB, or HRSD modules. - Knowledge of cloud platforms and integration tools. - Ability to work independently and collaboratively in a team environment.

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