(Urgent) Support Engineer

4 weeks ago


India Insight Global Full time

Overview Insight Global's client is hiring CIAM Operations Engineers to support high-volume authentication systems for external users of Jeppesen aviation products. This role focuses on troubleshooting and maintaining customer-facing identity systems. Key Responsibilities - Provide technical support for external users facing authentication issues. - Triage and resolve CIAM-related tickets and login problems. - Analyze authentication logs to diagnose token and integration issues. - Operate and maintain Auth0 CIAM platform configurations. - Troubleshoot issues like 401 errors, MFA failures, password resets, and SSO problems. - Escalate complex issues to IAM Architects and Auth0 Support. - Support integrations between customer-facing apps and Auth0. - Document authentication issues and resolutions in Jira. Required Skills & Experience - 7+ years in CIAM (customer-facing, not workforce IAM). - Experience managing authentication for external users and B2C identity flows. - Operational knowledge of CIAM platforms: Auth0, Okta CIC, Azure AD B2C, AWS Cognito, ForgeRock. - Strong understanding of OAuth2, OIDC, SAML. - Experience troubleshooting login flows, MFA, and password resets. - Proficiency in log analysis and Jira ticketing. - Strong English communication skills and customer service orientation. - Experience working with global teams across time zones.



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