IVR/IVA Engineer

16 hours ago

Hyderabad, India 247Hire Full time

IVR/IVA Engineer Location: Hyderabad Job Type: Full Time Work Mode: Remote Pay Rate: Open to discuss About 247Hire: Proven offshore recruitment solutions including candidate sourcing, screening & recruiting, sales development, VMS recruiting and more. At 247Hire, our mission is simple: to empower yours. From sourcing to recruiting, VMS, onboarding and beyond, we are here to help you achieve more in your day. With cost-effective staffing solutions and around-the-clock service, 247Hire makes it easy to scale your capabilities and business effortlessly. Enjoy best-in-class offshore solutions that lift your team and your bottom line, with the added confidence of a USA-based global leader. Job Description We are looking for an IVR/IVA Engineer with a foundation in Java development and interest in contact center technologies. You’ll support our migration to the NICE CXone platform and help enhance our Intelligent Virtual Assistant (IVA) capabilities through Amelia and call routing improvements. This is a great opportunity for someone with solid Java and IVR/IVA experience who is eager to learn and expand into NICE CXone and Groovy scripting. You’ll collaborate with a global team and align primarily to UK business hours. Key Responsibilities - Contribute to the design and development of IVR/IVA solutions, with a focus on Java-based customizations. - Support ongoing migration to NICE CXone and integration with Amelia conversational AI. - Partner with QA engineers, architects, and product owners to test and improve call flows. - Assist with automation and workflow scripting; learn Groovy as needed. - Collaborate with UK-based stakeholders to ensure solutions meet business needs. - Document technical designs, workflows, and processes. Preferred Skills & Experience - 3+ years of Java development experience (flexible depending on project exposure). - 3+ years of IVR/IVA development (any platform: Genesys, Avaya, Cisco, Twilio, Five9, NICE, etc.). - Willingness to learn and work with NICE CXone and Groovy. - Familiarity with conversational AI/virtual assistant tools (Amelia, Alexa, Dialogflow, etc.) is a plus. - Strong problem-solving skills and ability to collaborate in distributed teams. - Flexibility to align with UK time zone working hours. What We Offer - Opportunity to grow into NICE CXone and Amelia with hands-on experience. - Stable role with long-term potential based on performance. - Collaborative, international team environment.

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