Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative Location: Noida Department: Customer Experience / Customer Service Reports To: Customer Support Manager / Operations Head Employment Type: Full-Time About Sotbella- Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower. We believe fashion should be personal and powerful. That’s why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise. Job Summary: We are looking for a proactive and fashion-savvy Customer Service Representative to join our growing team. You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand’s tone and style. This role requires a strong understanding of fashion trends, sizing, fabrics, and e-commerce operations, along with excellent communication and interpersonal skills. Key Responsibilities: - Handle customer inquiries via email, phone, chat, and social media channels in a prompt and professional manner. - Provide accurate product information including fabric details, sizing guidance, availability, and styling suggestions. - Assist customers with order placement, shipping updates, returns, exchanges, and refund requests. - Coordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns. - Maintain detailed records of customer interactions in the CRM system. - Monitor customer reviews, complaints, and feedback to identify trends and recommend improvements. - Ensure all customer interactions reflect the brand’s tone, aesthetics, and values. - Support post-sales engagement to increase customer retention and satisfaction. Requirements: - Bachelor's degree in Fashion, Communication, Business, or related field. - 1–3 years of experience in customer service, preferably in the fashion or e-commerce industry. - Excellent communication skills—written and verbal. - Strong fashion sense and product knowledge (fabrics, fits, sizes, styling). - Familiarity with CRM or helpdesk tools (e.G., Zendesk, Freshdesk, Gorgias). - Ability to multitask, prioritize, and work in a fast-paced environment. - Flexibility to work on shifts, weekends, or holidays when needed. Preferred Qualifications: - Experience working with premium, luxury, or D2C fashion brands. - Social media support experience is a plus. - Multilingual skills are a bonus. Soft Skills: - High attention to detail and customer empathy. - Positive attitude and problem-solving mindset. - Strong listening and interpersonal skills. - Ability to adapt to brand tone and voice. What We Offer: - Competitive compensation and incentives. - Staff discounts on fashion collections. - Exposure to fashion industry trends and global clientele. - Opportunity to grow in a dynamic and creative environment. Interested candidates directly share the cv on hr@sotbella.com or connect on 9667976992/ 9773981620
-
Customer Service Representative
13 hours ago
Meerut, India Sansaction Full timeActively seek out new sales opportunities through cold calling, networking and social media - Set up meetings with potential clients and listen to their wishes and concerns - Prepare and deliver appropriate presentations on products and services - Create frequent reviews and reports with sales and financial data - Ensure the availability of stock for sales...
-
Customer Service Specialist
2 weeks ago
Meerut, India Perpenny Full timeCompany Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
5 days ago
Meerut, India Perpenny Full timeCompany DescriptionPerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
1 day ago
Meerut, India Perpenny Full timeCompany DescriptionPerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
4 hours ago
Meerut, India Perpenny Full timeCompany Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
1 week ago
Meerut, India Perpenny Full timeCompany Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
1 week ago
Meerut, India Perpenny Full timeCompany Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
1 day ago
Meerut, India Perpenny Full timeCompany Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
1 day ago
Meerut, India Perpenny Full timeCompany DescriptionPerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
4 weeks ago
Meerut, India Perpenny Full timeCompany Description PerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
