15h Left: Customer Support Executive
11 hours ago
The Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels. About Us At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes. Roles and Responsibilities - Provide chat-based support to B2B customers, ensuring timely and professional responses to queries. - Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary. - Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process. - Build strong customer relationships by understanding their needs and delivering tailored solutions. - Contribute to improving customer satisfaction scores by providing proactive and empathetic support. - Assist in identifying recurring issues and suggest process improvements to enhance support efficiency. - Stay updated on product features and updates to provide accurate and up-to-date assistance. What are we looking for - Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment. - Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously. - Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction. - Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers. - Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product. - Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements. - Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment. - Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory). How to apply: Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage. Take the interview by clicking here -
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▷ (15h Left) International customer support
3 weeks ago
Bengaluru, India 247 Customer Private Limited Full timeJob Description An International Voice is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S, Australia etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Skills Required: Excellent Verbal and Written Communication...
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Customer Support Executive
3 weeks ago
Bengaluru, India 247 Customer Private Limited Full timeJob Description Are you ready to kickstart your career in an International Voice Process Join us and take the opportunity to work with global customers from the U.S., UK, Canada, and Australia! ? About the Role: You’ll handle customer calls, provide product/service support, and offer technical solutions to resolve their queries. ✨ What We’re...
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▷ [15h Left] Customer Support- Executive
4 weeks ago
Bengaluru, India GoKhana Full timeJob Description Roles & Responsibilities - Primarily handling merchant escalated cases daily. - Working with the internal stakeholders to extract the resolution. - Identify opportunities for process improvement, considering the merchant and partner experiences. - Proactively help to resolve merchant concerns in a timely, professional and positive manner,...
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[Immediate Start] International customer support
3 weeks ago
Bengaluru, India 247 Customer Private Limited Full timeJob Description ? Join the Global Team at [24]7.ai! Role: International Customer Support (Voice/Blended) Location: Bengaluru, Kadubeesanahalli Shift: Rotational and Night Shifts (US/Australian) – Work from Office Only ? What You’ll Do: As an International Customer Support Executive, you will: - Handle customer calls from different countries,...
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Customer Support
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Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...
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Customer Support
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Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...
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Bengaluru, India 247 Customer Private Limited Full timeJob Description Position: International Non voice Customer Support Mode: Work from Office Shift: Rotational Night Shift (2 rotational week offs) Salary: starting 2.7 LPA to 3.8LPA Roles and Responsibilities - Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns. - - Handle multiple...
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Customer Care Executive
3 weeks ago
Bengaluru, India 247 Customer Private Limited Full timeJob Description ? Join the Team at [24]7.ai as a Customer Care Executive! Location: Bengaluru, India Shift: Night Shifts (US/Australian) Work Mode: Work from Office ? Role Overview: - Position: Customer Care Executive - Responsibilities: - Handle inbound and outbound calls. - Engage with existing and prospective customers to gather information. -...
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Customer Service Executive
7 days ago
Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full timeCSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...
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Customer Support Executive
2 weeks ago
Bommanahalli , Bengaluru, Karnataka, India Child Support Foundation Full timeManage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...
