Engineer - Network Monitoring System(NMS)

1 week ago

Bengaluru, Karnataka, India Atria Convergence Technologies Act Full time
Job Description

Key Responsibilities

Network Monitoring & Alert Management

- Monitor network health using Orion Network Monitoring System (NMS), covering routers, switches, servers, VoIP devices, UPS, and other infrastructure components.
- Track device performance thresholds including CPU, memory, hard disk utilization, and temperature levels.
- Identify performance degradation and proactively act on alerts.

Incident Management & Escalation

- Troubleshoot circuit issues with carriers and coordinate with vendors for hardware-related problems.
- Escalate issues to the relevant teams (Network, Server Owners, etc.) as required for resolution.
- Publish outage alerts and maintenance notifications via forums during change management or downtimes.

NMS Administration

- Manage the Orion monitoring tool by adding, modifying, or deleting devices as per operational requirements.
- Work with the SolarWinds support team to resolve any technical errors or performance issues with the NMS tool.

Infrastructure Documentation & Reporting

- Maintain up-to-date infrastructure inventory for IDC and branch locations.
- Update the IP Subnet Scan Database regularly.
- Prepare and publish daily, weekly, and monthly reports on network performance and incidents.

Educational Qualification

- Bachelor's Degree or Diploma in IT, Computer Science, or Electronics preferred.

Experience

- 25 years of experience in Network Monitoring, IT Infrastructure Support, or NOC Operations.
- Prior hands-on experience with Orion NMS / SolarWinds tools is highly desirable.

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