Executive Operations

3 weeks ago

Noida, Uttar Pradesh, India British Council Full time
Job Description

maintaining both the credibility of the assessment process and the overall user experience.

Role Accountabilities

The Executive Operations plays a key role in upholding the integrity of EnglishScore s remote assessments by monitoring test sessions for compliance, managing incidents, and ensuring secure identity verification. The role also delivers empathetic and effective customer support, resolves technical issues, and contributes feedback to enhance platform functionality and user experience. With a strong emphasis on professionalism, data protection, and continuous learning, this position supports operational excellence across proctoring, user engagement, and internal process improvement.

Role specific skills, knowledge and experience

We are seeking individuals with strong attention to detail, integrity, and the ability to work independently in an online setting. While prior experience in proctoring, testing, or customer service is beneficial, it is not required as full training will be provided. Ideal candidates may have some experience in remote customer support, familiarity with diverse and international environments, basic knowledge of CRM platforms, confidence using tools like Microsoft Office, and an understanding of data protection principles such as GDPR.

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