Senior Principal Consultant- Salesforce Technical Project Manager

Job Description Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Senior Principal Consultant- Salesforce Technical Project Manager The Salesforce Technical Project Manager (TPM) leads the planning, execution, and delivery of Salesforce initiatives, bridging the gap between business needs and technical execution. This role requires deep expertise in the Salesforce platform, project management methodologies, and stakeholder communication Responsibilities: - Requirement Gathering: Collaborate with stakeholders to capture business needs and translate them into technical specifications - Solution Design: Architect scalable Salesforce solutions using custom objects, workflows, integrations, and automation tools - Project Planning: Develop detailed project plans with timelines, milestones, and resource allocation strategies - Team Leadership: Manage cross-functional teams including developers, admins, testers, and analysts - Technical Oversight: Review designs, code, and configurations to ensure alignment with Salesforce best practices - Agile Execution: Facilitate Agile ceremonies like sprint planning, retrospectives, and backlog grooming - Stakeholder Communication: Provide regular updates on project status, risks, and deliverables to internal and external stakeholders - Quality Assurance: Oversee testing and validation processes to ensure defect-free deployments - Post-Implementation Support: Deliver training and support to end users, ensuring adoption and issue resolution Qualifications we seek in you Minimum qualifications: - B.E or B.Tech or MCA - Deep knowledge of Sales Cloud, Service Cloud, Marketing Cloud, and FSL - Proficiency in Apex, Lightning Components, APIs, and integration tools - Experience with Agile/Scrum and Waterfall methodologies - Familiarity with Jira, Confluence, Git, CI/CD, and DevOps practices - Strong ability to manage stakeholders and lead cross-functional teams - PMP, PMI-ACP, or Salesforce certifications preferred Preferred qualification: - Bachelor's or Master's degree in Computer Science, Engineering, or related field - Experience with Salesforce integrations using MuleSoft or other middleware - Background in enterprise architecture or digital transformation projects Why join Genpact . Lead AI-first transformation - Build and scale AI solutions that redefine industries . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills . Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace . Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.