Customer Care Advcoate

Responsibilities o Dedication to 80-20 overserve strategies and continuous improvement o Collaborates with other teams to drive resolution shipment on open order reports o Handles internal external customer inquiries quotes orders utilizing established standard operating policies procedures o Responsible for building strong customer relationships and delivering customer-centric solutions o Support corporate initiatives designed to overserve our customers while providing an effortless customer experience o Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals o Handles customer escalations autonomously with first contact resolution when possible o Work with internal teams with a high sense of accountability and urgency o Works with internal partners Credit Planning Shipping etc to drive resolution on customerimpacting issues o Contributes to training initiatives within department actively involved in providing input in the creation of Training Tools and Job Aids o Escalation point for newer associates within customer care department o Handles conflict situations effectively with minimum assistance o Handles complex customer inquiries with expanded product knowledge o Support Customer Service Team and Customers with advanced technical skills to troubleshoot issues and provide solutions o Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings Education Experience Skills Required o Polytechnic Diploma in Mechanical Engineering or Equivalent undergraduate or B Sc in Business Administration or Equivalent or B Com in Marketing or Equivalent o 2 - 3 years of professional Customer Care Inside Sales experience required o Demonstrated proficiency in keyboarding skills Ability to type approx 45 words per minute o Exp with business tools such as SharePoint MS Teams Windows Operating Systems required o Intermediate Excel Skills required o Experience with Oracle or SAP or other ERP systems required o CRM platforms such as Salesforce or Microsoft Dynamics Experienced required o Experience navigating and utilizing corporate websites eCommerce platforms required o Consistently demonstrates patience and approachability with other team members o Consistently demonstrates ability to work in a highly dynamic team and fast-paced environment with continuous challenges o Consistently demonstrates situational adaptability and resourcefulness o Excellent communication interpersonal organizational skills o Excellent ability to manage daily workloa About Regal Rexnord Regal Rexnord is a publicly held global industrial manufacturer with 30 000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion The Company s electric motors and air moving subsystems provide the power to create motion A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications The Company s automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools The Company s end markets benefit from meaningful secular demand tailwinds and include factory automation food beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture Regal Rexnord is comprised of three operating segments Industrial Powertrain Solutions Power Efficiency Solutions and Automation Motion Control Regal Rexnord has offices and manufacturing sales and service facilities worldwide For more information including a copy of our Sustainability Report visit RegalRexnord com