▷ (Only 24h Left) Service Desk Analyst

6 days ago

Pune India Nihilent Full time

Job Description - Designation: Service Desk Analyst - Location: Pune - Experience: 2-6 Years Skills Required: - A highly customer-focused individual that proactively raises the profile of IT and the SSC within the customer environment they support. - Demonstrates a passion about customer service. - Dynamic and enthusiastic person who enjoys working within a fast-paced environment. - Excellent written and oral communication skills. - Excellent interpersonal skills. - Ability to take a logical approach to fault finding and problem resolution. - Ability to both work as part of a team, and to carry out duties with the minimum of supervision. - Has a general understanding of PC architecture. - An individual who has a Can Do attitude and is results-driven. - ITIL foundation or experience of working in an ITIL environment. - Experience with desktop and server operating systems. - Basic network and server troubleshooting skills. - Intermediate PC troubleshooting skills. - One year of Service Desk experience. - Intermediate understanding of Microsoft Productivity tools (Office 365, Teams etc).

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